Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Front of House Coordinator
| Dyddiad hysbysebu: | 20 Mai 2024 |
|---|---|
| Cyflog: | £22,000 i £22,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Mai 2024 |
| Lleoliad: | SK1 2BX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | CERT Property Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
CERT is seeking a highly motivated, flexible and dynamic individual with a passion for
customer service to join our team at Meadow Mill in Stockport. This is a remote role in
one of our managed sites and the successful candidate will be comfortable with a
majority lone working shift pattern.
As a Front of house Coordinator you will deliver a brilliant, seamless customer
experience as the first point of contact for all tenants and their guests. The role will be
based on the front of house assisting in the management of our newest development,
Meadow Mill, Stockport. Travel to our head office sites in Manchester City Centre and
other North West Locations will be required from time to time.
Some of your responsibilities will be:
● Acting as an ambassador for CERT and Meadow Mill ensuring values are upheld
at all times.
● Warmly welcoming residents and their guests during reception hours ensuring
they receive first class customer service.
● Creating a sense of community by building and maintaining relationships with
both residents, guests and vendors.
● Providing a first point of contact for our residents for any day to day enquiries
whether by email, telephone or in person.
● Coordinating resident post and parcels and maintaining written records as
appropriate.
● Working with the marketing team on community projects and events to
strengthen our internal and external community
● Conducting daily building and maintenance checks and raising work orders.
● Utilising facilities management systems used to operate the building including
keeping and maintaining filing systems.
● Ensuring building is compliant with HSE requirements by organising relevant risk
assessment surveys and regular plant and building maintenance and servicing.
● Working with the Property Operations Manager to arrange any necessary
remedial works in line with risk assessment recommendations.
● Coordinating contractors and suppliers for tasks such as cleaning, and day to
day maintenance and managing the work on site and permits to work systems.
● Developing a close working relationship with all contractors to ensure they fully
understand the company culture and standards, ensuring a high quality service is
delivered.
● Monitoring and maintaining consumable stock for cleaning.
● Submitting invoices and other administrative tasks as required.
● Being the first point of contact for any 3rd party enquiries
● Updating and maintaining the CRM system.
The ideal candidate will:
Hold one years’ experience in a customer service related role such as Hospitality,
Retail, Facilities Management / Estate Agency / Serviced Office work
Have a can do attitude with enthusiasm for delivering excellent service
Be assertive yet calm and professional when dealing with challenging residents
or visitors
Be able to operate a computer competently and accurately including office
packages such as Google drive, Email and CRM system
Provide a high customer and resident satisfaction
Achieve agreed deadlines and work of KPI’s and SLA’s
Be a team player, support all team members
Hold strong interpersonal skills, capable of communicating at all levels
Have interest in continuous improvement and development learning
A methodical approach to duties
Good knowledge of Health, Safety and Environmental compliance
Be able to prioritise work-load be proactive and the ability to multitask
customer service to join our team at Meadow Mill in Stockport. This is a remote role in
one of our managed sites and the successful candidate will be comfortable with a
majority lone working shift pattern.
As a Front of house Coordinator you will deliver a brilliant, seamless customer
experience as the first point of contact for all tenants and their guests. The role will be
based on the front of house assisting in the management of our newest development,
Meadow Mill, Stockport. Travel to our head office sites in Manchester City Centre and
other North West Locations will be required from time to time.
Some of your responsibilities will be:
● Acting as an ambassador for CERT and Meadow Mill ensuring values are upheld
at all times.
● Warmly welcoming residents and their guests during reception hours ensuring
they receive first class customer service.
● Creating a sense of community by building and maintaining relationships with
both residents, guests and vendors.
● Providing a first point of contact for our residents for any day to day enquiries
whether by email, telephone or in person.
● Coordinating resident post and parcels and maintaining written records as
appropriate.
● Working with the marketing team on community projects and events to
strengthen our internal and external community
● Conducting daily building and maintenance checks and raising work orders.
● Utilising facilities management systems used to operate the building including
keeping and maintaining filing systems.
● Ensuring building is compliant with HSE requirements by organising relevant risk
assessment surveys and regular plant and building maintenance and servicing.
● Working with the Property Operations Manager to arrange any necessary
remedial works in line with risk assessment recommendations.
● Coordinating contractors and suppliers for tasks such as cleaning, and day to
day maintenance and managing the work on site and permits to work systems.
● Developing a close working relationship with all contractors to ensure they fully
understand the company culture and standards, ensuring a high quality service is
delivered.
● Monitoring and maintaining consumable stock for cleaning.
● Submitting invoices and other administrative tasks as required.
● Being the first point of contact for any 3rd party enquiries
● Updating and maintaining the CRM system.
The ideal candidate will:
Hold one years’ experience in a customer service related role such as Hospitality,
Retail, Facilities Management / Estate Agency / Serviced Office work
Have a can do attitude with enthusiasm for delivering excellent service
Be assertive yet calm and professional when dealing with challenging residents
or visitors
Be able to operate a computer competently and accurately including office
packages such as Google drive, Email and CRM system
Provide a high customer and resident satisfaction
Achieve agreed deadlines and work of KPI’s and SLA’s
Be a team player, support all team members
Hold strong interpersonal skills, capable of communicating at all levels
Have interest in continuous improvement and development learning
A methodical approach to duties
Good knowledge of Health, Safety and Environmental compliance
Be able to prioritise work-load be proactive and the ability to multitask