Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Welcome & Service Assistant
| Dyddiad hysbysebu: | 20 Mai 2024 |
|---|---|
| Cyflog: | £11.64 yr awr |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 02 Mehefin 2024 |
| Lleoliad: | Quarry Bank Mill, Styal, Wilmslow, SK9 4LA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | National Trust |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | IRC152639 |
Crynodeb
As the public face of our properties, you will be a member of our Welcome Team providing a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £1257.12 pro rata
Contract/duration: Fixed term from 1st July to 31st October
Hours/working pattern: Annualised 108 hours which averages at 6 hours a week including weekends and bank holidays, however the weekly hours may vary depending on property demand.
Interview date: 12th June 2024
This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank’s fascinating story to life. This is an exciting opportunity to work in fast growing location and the team pride themselves on being dynamic, highly motivated and passionate people.
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude
Salary: £1257.12 pro rata
Contract/duration: Fixed term from 1st July to 31st October
Hours/working pattern: Annualised 108 hours which averages at 6 hours a week including weekends and bank holidays, however the weekly hours may vary depending on property demand.
Interview date: 12th June 2024
This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The busy estate hosts many schools programmes and events, which help bring Quarry Bank’s fascinating story to life. This is an exciting opportunity to work in fast growing location and the team pride themselves on being dynamic, highly motivated and passionate people.
As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
We'd love to hear from you if you are:
customer focused with an understanding of the importance of great service
a team player, but also can work on your own initiative
well organised and adaptable
willing to learn new skills
have a positive attitude