Export Customer Service Coordinator
| Posting date: | 20 May 2024 |
|---|---|
| Salary: | £34,000.00 per year |
| Hours: | Full time |
| Closing date: | 18 June 2024 |
| Location: | Preston, Lancashire, PR1 1EA |
| Company: | The Recruitment Co |
| Job type: | Permanent |
| Job reference: | BBBH24089_1716147034 |
Summary
Export Customer Service Coordinator
Preston, Lancashire
Up to £34,000 per annum dependent on experience
Full time - 37.5 hours per week - 4 days in the office & 1 day from home
Permanent
Our long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.
Export Customer Services Coordinator responsibilities:
- Processing orders accurately within SAP with appropriate charges, understand and navigate stock, order entry & despatch screens. Work with customer to ensure orders are despatched on time and in full. Create Export Documentation in both systems and produce regular outstanding customer order reports as required
- Manage a complex despatch schedule across 3 despatch points, combining shipments where feasible from 3 locations. Managing PGI targets as agreed, understanding of export shipment terms and minimising cost to the business by effective management of logistics
- To provide high quality proactive communication to our clients customers ensuring that communication targets to customers are achieved and manage e-mail queue in line with SLA's. Build relationships with own accounts to enable our client to meet and exceed customer expectations.
- Ensure customer queries/concerns/complaints are logged in the relevant databases. Ensure correct procedures and approvals are followed for all complaints/transactions. Manage all investigations to identify where the process failed, and maintain excellent communication with the customer throughout.
- Communication to key Stakeholders across 3 sites, managing 3 different despatch /production and manufacturing demands, including weekly calls with key stakeholders to ensure timely shipments. Detailed review and approval of freight invoices
Export Customer Service Coordinator requirements:
- Must have previous experience working within export customer service
- Order processing experience
- Experience of SAP order processing system
- Ability to multitask and prioritise workload effectively
- Effective communication skills - verbal & written
- Excellent attention to detail
- Interpersonal skills and ability to translate customer requirements by asking appropriate questions
Please apply in the first instance with a copy of your CV
CPDaventry
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.