Customer Service Advisor
| Dyddiad hysbysebu: | 17 May 2024 |
|---|---|
| Cyflog: | £22,500 per year |
| Oriau: | Full time |
| Dyddiad cau: | 16 June 2024 |
| Lleoliad: | Rochdale, North West, OL11 1RY |
| Cwmni: | TAC Healthcare Group |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 53007896 |
Crynodeb
Please Note: The opening hours are 8am-8pm with a rotating shift pattern, 1 in 4 weekends is required (Sat & Sun 8am-1pm) which is given back in lieu.
Salary - £22,500 plus commission
InHealth sees more than 4 million patients each year and we couldn’t do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.
The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples’ lives? If so, we’d love to hear from you!
You Will:
Support the patient’s journey from initial enquiry through to appointment booking at a Vista Health or third-party site. Encourage patients to use Vista Health services over any of our competitors. Deliver excellence to all clients, patients and internal stakeholders by working together to convert enquiries to appointments.
What you are responsible for:
- Answering inbound calls within agreed SLA’s and responding to queries directed from various avenues such as live chat, social media and website
- Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey
- Converting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support this
- Using appropriate questions to understand and determine the patients’ needs, resulting in first time resolution
- Transforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signals
- Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- Locating information from various relevant sources to be able to progress patient data
- Maintaining appropriate records and keeping data up to date and relevant
- Adhering to data protection act guidelines and IGSOC standards
What's in it for you
As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:
- Free parking
- Subsidized restaurant and café
- Excellent facilities
- Academy programme – an amazing supportive 12 week induction programme for all
- Free hot drinks
- Opposite large retail park with a vast amount of food outlets
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.
This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services Smart tech,
- Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About The Company
Vista Health is a leading UK healthcare provider specialised in diagnostic services for the private healthcare sector. Working with all major insurers and clinicians we can offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients that are trying to regain their health after injury or illness.
InHealth is an equal opportunities employer and welcomes applications from all areas of the community.
Salary - £22,500 plus commission
InHealth sees more than 4 million patients each year and we couldn’t do that without our outstanding, dedicated team at our Patient Referral Centre (PRC) in Rochdale.
The PRC is focused on providing direct access and support to all our patients, with our Patient Care Advisors being at the heart of this. We own each step of the patient journey, from the first referral to the final report, our fully qualified teams provide the care and support our patients need, every step of the way.
Do you have a great telephone manor, perhaps with experience in a contact / call centre? Are you empathetic, caring and have the desire to changes peoples’ lives? If so, we’d love to hear from you!
You Will:
Support the patient’s journey from initial enquiry through to appointment booking at a Vista Health or third-party site. Encourage patients to use Vista Health services over any of our competitors. Deliver excellence to all clients, patients and internal stakeholders by working together to convert enquiries to appointments.
What you are responsible for:
- Answering inbound calls within agreed SLA’s and responding to queries directed from various avenues such as live chat, social media and website
- Booking patients into appointments in line with best practice standards (such as clinic utilisation) identified in the patient journey
- Converting self-referral opportunities into bookings whilst adhering to governance guidelines and maintaining accurate paperwork to support this
- Using appropriate questions to understand and determine the patients’ needs, resulting in first time resolution
- Transforming general enquiries into appointments through quality conversations, responding and reacting appropriately to buying signals
- Controlling call times in line with the team control charts, to ensure all conversations are efficient and of good quality
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- Locating information from various relevant sources to be able to progress patient data
- Maintaining appropriate records and keeping data up to date and relevant
- Adhering to data protection act guidelines and IGSOC standards
What's in it for you
As well as the below amazing company benefits, we offer some unique benefits here at Sandbrook House, including:
- Free parking
- Subsidized restaurant and café
- Excellent facilities
- Academy programme – an amazing supportive 12 week induction programme for all
- Free hot drinks
- Opposite large retail park with a vast amount of food outlets
We offer a fantastic benefits package, which is available through a mobile-enabled rewards platform, called InJoy.
This is your place to access thousands of offers and discounts on a wide range of products and services relating to: fashion, travel, eating out, technology, leisure and more!
In addition to this, we also offer:
- 27 days annual leave (plus bank holidays)
- Generous company contribution pension scheme
- Private medical insurance options
- Life assurance
- Fantastic learning and development opportunities
- 24/7 access to a dedicated well-being hub and an Employee Assistance Programme
- Enhanced parental leave
- Monthly award programme and online peer-to-peer recognition
- Long service recognition, with vouchers and additional annual leave
- Refer a friend bonus
- Discounts on InHealth’s healthcare services Smart tech,
- Cycle to Work and thousands of discounts and cashback options
- Paid-for professional memberships and more!
Making sure our people are happy at work is one of our main priorities, which means giving them as many opportunities as we can to support their personal and professional growth. We also have an innovative approach to personal and professional development, helping you to be the best version of you and giving you a real career pathway.
About The Company
Vista Health is a leading UK healthcare provider specialised in diagnostic services for the private healthcare sector. Working with all major insurers and clinicians we can offer fast assessment turnaround, expert diagnosis and world class reports from fully qualified radiologists. From our creation over 10 years ago we have focused on providing accessible and affordable services for everyone from elite sportspersons to patients that are trying to regain their health after injury or illness.
InHealth is an equal opportunities employer and welcomes applications from all areas of the community.