TCI Booking Clerk | Mid and South Essex NHS Foundation Trust
| Dyddiad hysbysebu: | 15 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £22,816 Per Annum (Pro Rata for Part Time) |
| Oriau: | Part time |
| Dyddiad cau: | 14 June 2024 |
| Lleoliad: | Southend, SS0 0RY |
| Cwmni: | Southend University Hospital NHS Trust |
| Math o swydd: | Contract |
| Cyfeirnod swydd: | 6254980/390-LCS-SO-8043 |
Crynodeb
We have 3 fixed term, 12 month vacancies to join our TCI (To Come In) Booking Clerk team at Southend.
Provide administrative support to all clinical staff within the clinical area including consultants, nurse specialist and Junior Doctors ensuring effective co-ordination of their theatre schedules etc across our MSE sites which include Orsett, Southend and Broomfield. This will include booking theatre lists, pre-assessments, booking clinical appointments and carrying out cancellations in line with Trust policy.
Fixed Term Contracts finishing on 31/03/2025.
Demonstrate high levels of customer care and be an ambassador for customer care within the trust.
Act as the communication hub for the clinical team. Be responsible for dealing with and recording all concerns/complaints coming into the department, both on the telephone and in writing, escalating as appropriate.
Work efficiently as part of a team and effectively manage and prioritise a large workload.
Receiving and answering PALS queries and complaints. Investigating these complaints and providing a suitable response to the patient.
Deal with patient requests / concerns promptly to prevent the hand off of the request to other areas, escalating concerns or complaints to the appropriate Management representative.
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 17,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
This advert closes on Wednesday 22 May 2024