Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Scheduler
| Dyddiad hysbysebu: | 15 Mai 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Mai 2024 |
| Lleoliad: | G73 1AU |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 53605 |
Crynodeb
We are looking for a personable, creative Scheduler to manage the overall activity of the engineering team and the jobs which have been delegated to the supply chain for delivery.
Within the contract you will manage the delivery of jobs allocated in house and to the supply chain. The Scheduler will utilise systems and processes, ensuring that the correct engineering resources are deployed to achieve first time fixes for customers. This will range from using engineers to subcontractors as appropriate, with the aim of ensuring jobs are attended within the specified SLAs.
In addition to this, you will also manage the completion of the job as well as ensuring all parts and materials are accounted for, required documentation is completed, and any incomplete jobs are followed up and reallocated as appropriate.
Our ideal candidate will have experience working within a service delivery or contact centre and demonstrate a creative approach to analysing and solving problems using technology and reported information.
You should possess strong IT skills and the ability to work effectively as part of a team when under pressure within a busy and diverse environment.
Please note that this position is dependent upon the successful candidate passing BPSS security clearance.
Job Role
Provide dedicated administrative support to a Mitie team to ensure effective and efficient operation as directed by your line manager. The role will encompass the delivery of wide variety of tasks, with a focus of this role being the deliverance of excellent administrative service.
Main Duties
Efficient clerical and administrative support as required including but not limited to:
-Managing calls from Client, Engineers, and Operations.
-Ensure all jobs are logged and issued to Mitie Engineers or Contractors within the SLA set by the client.
-Monitor Aria and SG Helpdesk Mailbox to ensure all enquiries are actioned in a timely manner.
-Where required raise and issue purchase orders. Also ensure weekly Approved to pay report is actioned.
-Where required ensure that an OSHENS permit is raised, submitted, and approved to ensure that all contractors are SG security cleared to attend site.
-Chase all open jobs and update Maximo with accurate updates and ensure all jobs are monitored to closure in a timely manner.
-Using Mozaic issue the daily open jobs and aged job report.
-Participate in the weekly Ops/Helpdesk conference call to review all open reactive jobs.
-Support the SG Security Clearance process by forwarding all request for clearance to the SG security clearance team.
-Support PPM co-ordinator with date changing, weekly job allocation and uploading certification.
-Any other requirements of Line Manager
What we are looking for
-Demonstrate a proactive approach to delivering excellent customer service to stakeholders.
-Strong team player orientation - cooperative and willing to assist others.
-Proficient IT skills including MS Word, MS Excel, and MS PowerPoint, and comfortable with numerical reasoning.
-Engaging communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences.
-Well organised, with the ability to multi-task, prioritise and manage competing demands. Strong multi-tasking capability, project, and deadline oriented.
-Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves.
-Excellent attention to detail and accuracy.