Customer Relations Administrator
| Dyddiad hysbysebu: | 15 May 2024 |
|---|---|
| Cyflog: | £25,000 per year |
| Oriau: | Full time |
| Dyddiad cau: | 14 June 2024 |
| Lleoliad: | Steeton, Keighley |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Acorn Stairlifts UK |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | ACO1006921 |
Crynodeb
We are currently looking for an Administrator to join our Customer Relations Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 8:30am - 5:00pm / 9:00am - 5:30pm (Flexible start/end time)
Salary: £25,000 P/A
Key Responsibilities Include:
Referencing and logging letters to file
Processing all cancellations and arranging refunds
Raising refund requests and arranging the removal and refunding of stairlifts
Taking inbound and outbound calls to the department as required
Constructing appropriate response to customers in written form (post and emails)
Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
Dealing with refund queries advising customers appropriately
Any other reasonable tasks as determined by the Customer Relations Manager
Skills and Experience:
Excellent communication skills
Be able to confidently and calmly communicate at all levels
Analytical and Problem Solving skills
Computer literate (Word, Excel, Outlook)
Previous experience within a similar role would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions
Benefits:
Canteen
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Transport links
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
Working Hours: Monday - Friday, 8:30am - 5:00pm / 9:00am - 5:30pm (Flexible start/end time)
Salary: £25,000 P/A
Key Responsibilities Include:
Referencing and logging letters to file
Processing all cancellations and arranging refunds
Raising refund requests and arranging the removal and refunding of stairlifts
Taking inbound and outbound calls to the department as required
Constructing appropriate response to customers in written form (post and emails)
Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
Dealing with refund queries advising customers appropriately
Any other reasonable tasks as determined by the Customer Relations Manager
Skills and Experience:
Excellent communication skills
Be able to confidently and calmly communicate at all levels
Analytical and Problem Solving skills
Computer literate (Word, Excel, Outlook)
Previous experience within a similar role would be advantageous
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Why work at Acorn Stairlifts?
Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen
Healthcare and pension provisions
Benefits:
Canteen
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Transport links
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.