Customer Advisor
| Dyddiad hysbysebu: | 14 May 2024 |
|---|---|
| Cyflog: | £22,308 to £22,308 per year, pro rata |
| Gwybodaeth ychwanegol am y cyflog: | (OTE potential of £25,000 per annum) plus OTE of up to £200 pcm |
| Oriau: | Full time |
| Dyddiad cau: | 13 June 2024 |
| Lleoliad: | CH1 3BQ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Sykes Holiday Cottages Ltd |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | VN1601 |
Crynodeb
About the Role
Are you a natural at building rapport? Have a talent for resolving issues? We are seeking four new service-driven, confident and passionate professionals to join our vibrant, high-energy call centre at our Chester head office.
Joining our team of Customer and Owner Relations Specialists, you will be on the frontline of our business, resolving a wide range of queries from our valued customers and owners, building trusting relationships and having a positive impact on each and every holiday you deal with.
Joining this sales-focussed position, you can make the most of our generous commission scheme with potential to earn £200 per month on top of your monthly salary.
Starting with us on 3rd June 2024
• Paying a salary of up to £22,308 (OTE potential of £25,000 per annum) plus OTE of up to £200 pcm
• Working hours cover 5 days out of 7, 9am-5.30pm or 10.30am-7pm
• Fantastic career progression and opportunities to grow and develop your skills
• 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
• A flexible hybrid-working policy post probation period
• An enhanced maternity and paternity policy
• Dedicated training and personal development opportunities
• Study support available for additional qualifications, courses and accreditations
• Numerous wellbeing initiatives incl 24/7 access to mental health support, free weekly breakfast + on-site gym at our Chester HQ
• Regular social events including monthly team outings and end of year party!
Joining us during our busiest season, you will be trained up by our dedicated Training Team before hitting the ground running as we experience a boom in bookings across the business. Making up one of our newest Teams in our COR function, you will be advising and caring for our Customer and Owner base within a team where each and every team member is nurtured and coached to become true experts in their area.
Building long standing, trusting relationships with our Customer and Owners, we are looking for those who put customer-relations first and strive to make each experience a positive one. Day-to-day you will be communicating and liaising via telephone or email, finding a solution satisfactory to all parties on a range of issues before, during or after a holiday takes place. You will also be showcasing your personality to ensure our customers have the best experience possible whilst holidaying with Sykes Cottages whilst being a valued member of our fantastic team.
This position makes the perfect opportunity to grow your customer relations skills whilst exceeding your monthly targets, making this the ideal newest challenge for those who are confident, driven to deliver the best service and are an excellent communicator.
Your Responsibilities
We are looking for those who can share in our vision for delivering the very best in service to our Customers as you deliver in the following areas:
• Responding to and successfully resolving customer and owner complaints within agreed service level targets
• Quickly investigating and understanding issues or complaints and coming up with a commercially-sensible solution, acceptable to all parties
• Maintaining thorough and detailed written records of all issues or complaints
• Proactively identifying potential issues and resolving these quickly to minimise impact
• Escalating any urgent/ high-priority issues/complaints in line with company policies
• Provide a professional and compassionate service that converts potential complainants into advocates for the brand
Skills and Qualifications
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:
• Previous experience in a customer-facing customer service role in a contact centre environment
• Strong negotiation skills and a commercial mind-set
• Excellent communication skills
...although standouts will also have:
• Conflict resolution experience and/or training
• Experience of working in the travel sector
• Complaint handling experience
Please note: This position is a shift rota role, working 5 days out of 7 covering 9am-5.30pm or 10.30am-7pm to include Saturdays and Sundays.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
Are you a natural at building rapport? Have a talent for resolving issues? We are seeking four new service-driven, confident and passionate professionals to join our vibrant, high-energy call centre at our Chester head office.
Joining our team of Customer and Owner Relations Specialists, you will be on the frontline of our business, resolving a wide range of queries from our valued customers and owners, building trusting relationships and having a positive impact on each and every holiday you deal with.
Joining this sales-focussed position, you can make the most of our generous commission scheme with potential to earn £200 per month on top of your monthly salary.
Starting with us on 3rd June 2024
• Paying a salary of up to £22,308 (OTE potential of £25,000 per annum) plus OTE of up to £200 pcm
• Working hours cover 5 days out of 7, 9am-5.30pm or 10.30am-7pm
• Fantastic career progression and opportunities to grow and develop your skills
• 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
• A flexible hybrid-working policy post probation period
• An enhanced maternity and paternity policy
• Dedicated training and personal development opportunities
• Study support available for additional qualifications, courses and accreditations
• Numerous wellbeing initiatives incl 24/7 access to mental health support, free weekly breakfast + on-site gym at our Chester HQ
• Regular social events including monthly team outings and end of year party!
Joining us during our busiest season, you will be trained up by our dedicated Training Team before hitting the ground running as we experience a boom in bookings across the business. Making up one of our newest Teams in our COR function, you will be advising and caring for our Customer and Owner base within a team where each and every team member is nurtured and coached to become true experts in their area.
Building long standing, trusting relationships with our Customer and Owners, we are looking for those who put customer-relations first and strive to make each experience a positive one. Day-to-day you will be communicating and liaising via telephone or email, finding a solution satisfactory to all parties on a range of issues before, during or after a holiday takes place. You will also be showcasing your personality to ensure our customers have the best experience possible whilst holidaying with Sykes Cottages whilst being a valued member of our fantastic team.
This position makes the perfect opportunity to grow your customer relations skills whilst exceeding your monthly targets, making this the ideal newest challenge for those who are confident, driven to deliver the best service and are an excellent communicator.
Your Responsibilities
We are looking for those who can share in our vision for delivering the very best in service to our Customers as you deliver in the following areas:
• Responding to and successfully resolving customer and owner complaints within agreed service level targets
• Quickly investigating and understanding issues or complaints and coming up with a commercially-sensible solution, acceptable to all parties
• Maintaining thorough and detailed written records of all issues or complaints
• Proactively identifying potential issues and resolving these quickly to minimise impact
• Escalating any urgent/ high-priority issues/complaints in line with company policies
• Provide a professional and compassionate service that converts potential complainants into advocates for the brand
Skills and Qualifications
We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:
• Previous experience in a customer-facing customer service role in a contact centre environment
• Strong negotiation skills and a commercial mind-set
• Excellent communication skills
...although standouts will also have:
• Conflict resolution experience and/or training
• Experience of working in the travel sector
• Complaint handling experience
Please note: This position is a shift rota role, working 5 days out of 7 covering 9am-5.30pm or 10.30am-7pm to include Saturdays and Sundays.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.