IT Support Apprenticeship (VAC-01310)
| Dyddiad hysbysebu: | 14 May 2024 |
|---|---|
| Cyflog: | £240 to £429 per week |
| Oriau: | Full time |
| Dyddiad cau: | 13 June 2024 |
| Lleoliad: | KT12 1BT |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Lifetime Training |
| Math o swydd: | Apprenticeship |
| Cyfeirnod swydd: | VA/240850-378532 |
Crynodeb
Eduthing are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies, and multi-academy trusts in the primary, secondary, and independent sectors. They are confident that their services can transform IT schools, and their growing reputation and customer base are a testament to this.
Roles and responsibilities;
- Service desk support- diagnosis of IT issues and supporting users remotely using remote connection tools.
- Installation of new software and hardware
- Maintain and fix other computing equipment
- Assist in system upgrades and system maintenance
- Assisted site visits to schools alongside field technicians, to support with issue resolutions
- Liaise with third party suppliers such as Internet Service Providers and vendors
- Support with technology asset management
- Support Technician Duties:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
- Address IT issues by prioritising in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
- Support the roll out of upgrades or new systems or applications
You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.