Operational Admin Team Lead
| Dyddiad hysbysebu: | 13 May 2024 |
|---|---|
| Cyflog: | £25,147 to £27,596 per year |
| Gwybodaeth ychwanegol am y cyflog: | £25147 - £27596 a year |
| Oriau: | Full time |
| Dyddiad cau: | 30 May 2024 |
| Lleoliad: | Beccles, NR34 9NQ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | B9849-049-24 |
Crynodeb
To provide effective day to day line management of Operational Admin team within designated area. To take responsibility for development, annual leave and sickness monitoring; ensuring that the service is adequately covered at all times. Report directly to the Operational Admin, ECCA & Equipment Lead in connection with any performance issues relating to designated area admin teams. Arrange and attend HR attendance and performance review meetings for Operational Admin team within designated area; ensuring these are made in a timely manner and that follow up / review meetings are booked accordingly. Ensure attendance and performance paperwork is up to date with most current information. Update Operational Admin, ECCA & Equipment Lead on a regular basis. To support the Operational Admin, ECCA & Equipment Lead and service leads to ensure that procedures are effective to meet service needs in the most efficient way. To monitor dashboards to ensure that KPIs are met and all patients are seen as appropriate. Liaise with Operational Admin B3 staff to ensure dashboards are monitored daily, that issues are fed back in a timely manner to support patient treatment and provide additional training where necessary. To raise datix for any issues relating to KPI breaches, system / process failure, etc. To monitor system procedures on a regular basis, ensuring that staff are compliant; raising relevant issues as they arise with the Operational Admin, ECCA & Equipment Lead. To hold regular individual 1:1 meetings with staff to review workload; with a view to facilitate any training needs. Dealing with both complex and sensitive issues and complaints with patients and staff which require detailed investigation, reporting back to the Operational Admin, ECCA & Equipment Lead as required. Responsibility for rota management for PCH band 2 clinical staff, ensuring shifts are adequately covered at all times, liaising with clinical team leader as necessary. Ensure appraisals and reviews for direct reports are carried out in a timely manner and that staff are compliant with mandatory training, reporting any issues to the Operational Admin, ECCA and Equipment Lead. Ensure Operational Team Administrator Band 3 completes appraisals and reviews for their direct reports; reviewing with them mandatory training compliance, reporting any issues to the Operational Admin, ECCA and Equipment Lead. Ensure sickness and annual leave records for PCH team & clinical staff are kept up to date, reporting to Operational Admin, ECCA & Equipment Lead with any known / expected delays. Ensure electronic self-certificates are completed in a timely manner so that sickness records are kept up to date. Monitor sickness and annual leave for Operational Admin team within designated area, reporting any breaches directly to Operational Admin, ECCA & Equipment Lead. Ensure mandatory training is booked for all community staff working within designated area To be responsible for training of new admin staff as necessary. To order stock, stationery, equipment as necessary. To be an authorised signatory for orders, travel claims, mileage, etc. To be involved in management of petty cash Any other duties, which may be required to ensure the efficient running of services. Comply with the provision of the Trusts policies on Health & Safety at work and Risk assessment, reporting hazards within the working environment and completing accident and untoward incident documentation as necessary. Attend all statutory training as dictated by the organisation. To participate in the staff appraisal scheme and Personal Development Programme. All roles within East Coast Community Healthcare CIC (ECCH) require staff to demonstrate our Values and Signature Behaviours in the care and service they provide to patients, service users, stakeholders and colleagues. All members of staff should consider these as an essential part of their job role. Our Values outline the core behaviours that we can all achieve and are summarised as an acronym within the word CARE. These stand for: Compassion, Action, Respect and Everyone. Underpinning our Values are our Signature Behaviours which highlight by taking the right actions we continue to build a strong culture. Our four Signature Behaviours are: Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together.