Team Coordinator – Specialist Palliative Care Service
| Dyddiad hysbysebu: | 13 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £29,460 - £31,909 pa inc |
| Oriau: | Full time |
| Dyddiad cau: | 12 June 2024 |
| Lleoliad: | Hillingdon, UB8 3NN |
| Cwmni: | The Hillingdon Hospital |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 6229351/394-UPC-6229351 |
Crynodeb
A Vacancy at The Hillingdon Hospitals NHS Foundation Trust.
The purpose of this role is to provide administrative and coordination support to the Palliative Care Service, which encompasses the End of Life Care team. This will involve supporting the nurses and consultants with promoting high quality palliative and end of life care across the trust. There are some administrative duties with this role and the post-holder will be supporting the work of two Band 3 administrators. The post holder is responsible for providing a high standard of service focused on the needs of professionals and patients and will support the function on a day-to day operational basis.
Operational
• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identify from the Tracking List the next steps in the patient care pathway.
• Receive patient referrals and support the clinical colleagues in the administration as set out in Trust and National policies.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available and completed accurately.
• Respond to all enquiries regarding patients’ care and/or treatment on a P&EOL care pathway from external Trusts and General Practitioners and relatives in a timely manner.
• Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
• Support in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
• Support the clinical team to identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
• Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
• Action day-to-day issues, ensuring resolution and escalating serious issues to the Service Manager as appropriate.
• Escalate any issues and breaches of the Waiting Times standards to the Service Manager in line with agreed escalation procedures
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
The duties and responsibilities listed above are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities
This advert closes on Tuesday 21 May 2024
The purpose of this role is to provide administrative and coordination support to the Palliative Care Service, which encompasses the End of Life Care team. This will involve supporting the nurses and consultants with promoting high quality palliative and end of life care across the trust. There are some administrative duties with this role and the post-holder will be supporting the work of two Band 3 administrators. The post holder is responsible for providing a high standard of service focused on the needs of professionals and patients and will support the function on a day-to day operational basis.
Operational
• Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
• Identify from the Tracking List the next steps in the patient care pathway.
• Receive patient referrals and support the clinical colleagues in the administration as set out in Trust and National policies.
• Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available and completed accurately.
• Respond to all enquiries regarding patients’ care and/or treatment on a P&EOL care pathway from external Trusts and General Practitioners and relatives in a timely manner.
• Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.
• Support in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
• Support the clinical team to identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.
• Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
• Action day-to-day issues, ensuring resolution and escalating serious issues to the Service Manager as appropriate.
• Escalate any issues and breaches of the Waiting Times standards to the Service Manager in line with agreed escalation procedures
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
The duties and responsibilities listed above are representative of the role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities
This advert closes on Tuesday 21 May 2024