Customer Service Supervisor
| Posting date: | 11 May 2024 |
|---|---|
| Salary: | £24,500 to £26,500 per year |
| Hours: | Full time |
| Closing date: | 10 June 2024 |
| Location: | 73b Clarendon Road, London, England, W11 4JF |
| Remote working: | On-site only |
| Company: | ROYZA LONDON LIMITED |
| Job type: | Permanent |
| Job reference: |
Summary
Royza London, a leading player in the online mobile phone sale and purchase market, is seeking an enthusiastic and customer-focused individual to join our team as a Customer Sales Representative. Established in 2019 in London, Royza London has expanded its services to become a trusted destination for used mobiles, tablets, and accessories. Committed to quality, innovation, and customer satisfaction, we are looking for a dynamic individual who shares a passion for providing an exceptional customer experience.
Main duties include:
- Interact with customers via phone, email, and online chat to understand their requirements and provide information about our products and services.
- Promote and sell our range of used mobiles, tablets, and accessories to meet sales targets and contribute to the company's growth.
- Stay informed about our product offerings, features, and specifications to effectively assist customers in making informed purchase decisions.
- Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Collaborate with other departments, including procurement and logistics, to ensure a smooth sales process and enhance customer satisfaction.
- Generate regular reports on sales performance and customer feedback for management review.
Skills and Education:
- Proven one year experience in customer service or sales roles.
- Excellent communication and interpersonal skills.
- Customer-focused with a positive and friendly demeanor.
- Ability to work in a fast-paced environment and meet sales targets.
- Familiarity with mobile devices and the electronics market is advantageous.
Main duties include:
- Interact with customers via phone, email, and online chat to understand their requirements and provide information about our products and services.
- Promote and sell our range of used mobiles, tablets, and accessories to meet sales targets and contribute to the company's growth.
- Stay informed about our product offerings, features, and specifications to effectively assist customers in making informed purchase decisions.
- Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Collaborate with other departments, including procurement and logistics, to ensure a smooth sales process and enhance customer satisfaction.
- Generate regular reports on sales performance and customer feedback for management review.
Skills and Education:
- Proven one year experience in customer service or sales roles.
- Excellent communication and interpersonal skills.
- Customer-focused with a positive and friendly demeanor.
- Ability to work in a fast-paced environment and meet sales targets.
- Familiarity with mobile devices and the electronics market is advantageous.