Housing Assistant/Admin – Resources
| Dyddiad hysbysebu: | 09 May 2024 |
|---|---|
| Cyflog: | £13.46 per hour |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Full time |
| Dyddiad cau: | 07 June 2024 |
| Lleoliad: | Nuneaton, Warwickshire, CV11 5AA |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Temporary |
| Cyfeirnod swydd: | Nuneaton 5248667 |
Crynodeb
What's involved with this role:
Temporary Housing Assistant/Admin – Resources
Job Ref: Nuneaton 5248667
Pay Rate: £13.46 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Role Length: This opening assignment is for 7-8 months
City: Nuneaton, Warwickshire
The purpose of the role is to be responsible for the day to day support and administration required by the Housing Services team, including the Communities team.
Key Responsibilities:
To create and terminate rent and garage accounts on the Housing Management system.
To manage any tenancy amendments needed on rent accounts, including rent refunds and Direct Debit amendments.
To provide general administration support on a day to day basis in relation to a number of housing related services, such as mutual exchanges, abandoned properties, sign up’s, scanning, mail merges, keeping supply of leaflets and information up to date and any other administrative tasks commensurate with the role.
Establish and maintain electronic records and filing systems understanding any relevant statutory timescales that are required.
Undertake basic research tasks and specific projects, compile basic reports related to the service, and provide feedback to managers regarding findings.
Produce and co-ordinate Performance Indicator information and reports under the supervision of the Tenancy Services Manager.
Manage the post to the teams, logging, acknowledging, and distributing to the relevant member of staff to ensure we meet our service standards.
Provide a high level of customer’s service when discussing potentially emotive situations with customers and give clear information and advice to those who may be distressed.
Organise and attend relevant meetings, set up appointments, as requested by managers and where required take notes and distribute to staff.
Manage the garage waiting list and allocate garages accordingly.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Qualification at level 2 in English and Maths or equivalent qualification.
Skills & Experience:
Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Previous experience in undertaking clerical/administrative duties, including keeping accurate records.
Previous experience of working in a Local Government setting
Ability to communicate effectively with customers, face to face, over the telephone and in writing.
Excellent working knowledge of in the use of computer systems including word processing and Excel.
Ability to identify when information should be passed on to other members of the housing team.
Ability to be accurate with records and figures and compile basic reports for management use.
Have good written and verbal communication, customer care and interpersonal skills.
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Job Ref: Nuneaton 5248667
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.