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Commercial Complaints Team Leader
| Dyddiad hysbysebu: | 08 Mai 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Up to £33,000 dependent on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Mehefin 2024 |
| Lleoliad: | GLASGOW, GLASGOW CITY, G2 8NH |
| Cwmni: | AXA UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 240004G2 |
Crynodeb
We have an opportunity for a dynamic and experienced Team Leader to join AXA’s Commercial Complaints in our Glasgow office. Reporting into the Chief Operating Office, you’ll lead a team of dedicated Complaint Handlers who investigate AXA’s Property, Motor and Liability sales, service and claims complaints.
As a Team Leader you’ll create every opportunity to enable your team to thrive. Motivating and coaching them to ensure we achieve fair customer resolutions with professionalism and empathy. You’ll also have opportunities to collaborate across the department, influencing change, efficiencies and change within Complaints and the Commercial business.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at our Glasgow office. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.
What you'll be doing:
Oversee your teams’ relationship and awareness with the FOS, FCA and regulatory SLA’s.
Observe trends with a view to improve operational processes and drive best practice across the business.
Identify risks, root cause analysis and implement controls, presenting findings and recommendations to relevant stakeholders.
Lead relationships with key internal and external stakeholders.
Provide support as directed by the Head of Complaints including project delivery activities.
As a Team Leader you’ll create every opportunity to enable your team to thrive. Motivating and coaching them to ensure we achieve fair customer resolutions with professionalism and empathy. You’ll also have opportunities to collaborate across the department, influencing change, efficiencies and change within Complaints and the Commercial business.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home at our Glasgow office. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.
What you'll be doing:
Oversee your teams’ relationship and awareness with the FOS, FCA and regulatory SLA’s.
Observe trends with a view to improve operational processes and drive best practice across the business.
Identify risks, root cause analysis and implement controls, presenting findings and recommendations to relevant stakeholders.
Lead relationships with key internal and external stakeholders.
Provide support as directed by the Head of Complaints including project delivery activities.