Customer Service Officer
| Posting date: | 07 May 2024 |
|---|---|
| Salary: | £25,082 per year |
| Additional salary information: | National minimum salary £25,082 |
| Hours: | Full time |
| Closing date: | 20 May 2024 |
| Location: | Durham |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 351525/1 |
Summary
Our Customer Service Centre (CSC) is the face of the VOA, helping customers navigate our processes and working together to create an outstanding customer experience. We are looking for talented people with a passion for helping others and working together to find new and better ways of doing things to join our team and help us in our mission to ensure all customers understand their responsibilities and how to carry them out.
Job Title – Role Overview
The Customer Service Centre sits at the heart of our operations here in the Valuation Office Agency.
As Administrative Officers we play a crucial role supporting our customers’ needs and doing our best to give every customer a positive experience of the VOA. The role is really varied and on a typical day we could be doing anything from providing guidance to a small business owner on business rates and writing a response to a question on council tax, to helping a frustrated customer solve an issue with their bill and completing casework relating to stamp duty land tax.
Our work prioritises speaking to customers over the phone but we receive training on a variety of tasks to make sure we’re always able to help with the most urgent activities. It’s a busy role that can be challenging at times but the satisfaction you get from supporting customers makes it really rewarding. There’s also always someone around to help as we work in big, open plan offices so you’re never far away from a colleague or manager who can offer support.
Check out our video to hear more from us on why you should become part of our CSC team.
Inside the Valuation Office Agency - customer service careers - YouTube
Job Title – Key responsibilities
- Providing excellent customer service via telephone, email and written correspondence.
- Ensuring that customers provide all necessary information and providing them with clear advice based on their query.
- Providing assistance including explaining procedures or policies, supporting customers to understand our processes and justifying decisions.
- General administration including using our tools and databases to gather and analyse data.