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(DBS) Veterans Welfare Service - Welfare Manager

Manylion swydd
Dyddiad hysbysebu: 07 Mai 2024
Cyflog: £28,300 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: A Civil Service Pension with an average employer contribution of 27%
Oriau: Llawn Amser
Dyddiad cau: 19 Mai 2024
Lleoliad: RAF Wyton, Huntingdon, PE28 2EA
Gweithio o bell: Ar y safle yn unig
Cwmni: Ministry of Defence
Math o swydd: Parhaol
Cyfeirnod swydd: 352614

Crynodeb

The Veterans Welfare Service (VWS) is part of the Armed Forces and Veterans Team and is one of three services that make up Veterans Services alongside Defence Transition Service (DTS) and Integrated Personal Commissioning for Veterans (IPC4V). These services are governed by the MOD’s Holistic Transition Policy as detailed in Joint Service Publication (JSP)100.

Joining VWS offers the opportunity to be part of a professional, committed, energetic team, working in a high-profile, fast-paced subject area that attracts significant media and ministerial attention. You will be required to work at pace to achieve your objectives, support our collective aims and respond to the dynamic environment in which we operate.
Successful applicants will be provided with training to meet the demands of this role and are expected to maintain up to date and relevant skills and training whilst in post, both guided by Civil Service Required Learning and by independently identifying opportunities whilst in post.

Veterans Services is currently the subject of, and affected by, an independent review, which was commissioned by MOD and Cabinet Office Ministers to ensure the UK Government is providing the right support to the right people in an efficient, value for money way. The recommendations have now been published and are available on gov.uk – The Independent Review of UK Government Welfare Services for Veterans – GOV.UK (www.gov.uk).

The review presents an exciting opportunity to be part of changing what we do and how we do it. You are strongly encouraged to familiarise yourself with the review detailed above and its recommendations to help you understand what changes we are likely to be implementing in due course. Such change may affect the focus and responsibilities of our roles. The successful applicant will be part of that change, which will continue throughout 2024/25.
VWS has a national footprint and is currently covered by our 5 regional centres, which are based in - Kidderminster, Norcross, Centurion, Belfast, and Glasgow. We are recruiting for a Welfare Manager to work from RAF Wyton in Cambridgeshire as part of our Midlands and Wales region (Kidderminster).

The successful applicant will be required to provide advice, support and guidance to our clients and their families residing in Cambridgeshire and surrounding areas. Clients may be Serving personnel, Service leavers, veterans and their families. Support is provided over the telephone, emails and face to face.

A VWS Welfare Manager facilitates access to the support our clients need based on a holistic assessment of the clients’ situation covering, amongst other aspects of life, healthcare, accommodation, finances, employment and wellbeing. They provide information and guidance on Armed Forces Compensation Schemes, War Disablement Pension Schemes and general advice on Service Pensions, as well as DWP benefits.

We work within the MOD and Armed Forces, and partner with other government departments, local authorities, the NHS and trusted charities, helping clients to identify and navigate the support that’s available and streamlining and coordinating their access to it.

VWS Welfare Managers take pride in providing a high quality, tailored service to clients, addressing their issues by providing appropriate information and guidance and facilitating their access/making referrals to the support they need, whether it be provided by their Service, the MOD, other Government Departments, Local Authorities, other statutory services or the third sector. As a VWS Welfare Manager you will assess, support and maintain contact with clients in line with Veterans Services’ policies and protocols and GDPR, always striving for the highest standard of casework and maintaining meticulous case notes on the Veterans Services’ case management system.

You will also build a sound working knowledge and network of service providers on a national, regional and local basis, becoming an expert in provision in your area.