Forum Moderators - Gaming Client - Multiple Languages
| Dyddiad hysbysebu: | 03 May 2024 |
|---|---|
| Cyflog: | £12.00 per hour |
| Oriau: | Part time |
| Dyddiad cau: | 02 June 2024 |
| Lleoliad: | Southampton, Hampshire |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | Ocean Communications |
| Math o swydd: | Contract |
| Cyfeirnod swydd: |
Crynodeb
Leading Gaming Client in the UK - Forum Moderation & Management
(Working from home)
MUST SPEAK FLUENT ENGLISH AND:
EITHER NATIVE GERMAN
OR FLUENT (Testing: CEFR 1 for assigned language) IN ONE OF THE FOLLOWING:
SPANISH, ITALIAN, FRENCH, POLISH, RUSSIAN, TURKISH, PORTUGUESE
You must be a huge gaming fan for this role!! (This will be tested as will Language Skills)
Training starts approx July 2024 (to be confirmed).
Training is carried out from home in an online virtual classroom and must be attended 100%. All training time is fully paid.
The role will involve:
•Tier 1 support activities and responses as defined by the client.
•Escalation of reports beyond Tier 1 scope, per client's guidelines.
•Handling and escalation of bug reports.
•Account Management: change requests, 2FA, email address, merging requests, recovery, linking, etc.
•Keys & Codes: Assisting with all key & code-related queries - error while activating product, invalid key issue, etc.
•Connection Issues: Troubleshooting all connectivity issues on the Consoles & PC - cannot connect scenarios, lag, etc. Including player issues with connecting to our websites and services.
•Technical Issues: Checking the minimum requirements and troubleshooting from A-to-Z game crashes, freezes, and error messages. Finding the cause & troubleshooting graphics & sound issues. Troubleshooting all installation issues of games & game patches (Console & PC).
•Subscriptions: Helping with any issues relating to billing, content queries, or access issues to site, including refunds.
•Online Store & in-Game Purchases: Specifically helping with issues relating to purchases directly from the online store, payment issues, access to the product, delivery issues and issues with promotions on our store & refunds.
•Gameplay: General information requests about the game, game content, gameplay and achievements, also feedback and suggestions for games.
You will need to:
•Have a passion for the gaming industry.
•Be able to demonstrate strong logical thinking.
•Be passionate about engaging with players while understanding their issues and finding solutions.
•Have a consumer-oriented mindset and willingness to provide the best service.
•Advanced technical knowledge and experience.
•High level of reading comprehension and understanding of game-specific terminology, slang, and context.
This role will be part time.
For this role, you will need:
Laptop or PC (No Macs allowed) with at least 4GB of Ram, An i5 or i7 processor, Windows 10 or 11.
-Wired connection to broadband (Fibre broadband at least 10 Mbps download and 3 Mbps upload) n.b Wireless is not permitted and will not work
-Noise cancelling VOiP Headset for your PC or Laptop (Examples on our website)
Please note: This role is on a self-employed basis therefore you would need to arrange payment of your Tax and National Insurance to HMRC - but we can help you with this so please don't let this put you off.
And we will be here to help and support you along the way during the admissions process, through training and going forward once you have certified.
A criminal record check will need to be provided to us but we cover 50% of the cost for this. Right to Work in the UK checks will also be carried out. Those on a Student Visa are not permitted to apply.
**You must be at least 18 years of age and living in the UK to apply for this position**
(Working from home)
MUST SPEAK FLUENT ENGLISH AND:
EITHER NATIVE GERMAN
OR FLUENT (Testing: CEFR 1 for assigned language) IN ONE OF THE FOLLOWING:
SPANISH, ITALIAN, FRENCH, POLISH, RUSSIAN, TURKISH, PORTUGUESE
You must be a huge gaming fan for this role!! (This will be tested as will Language Skills)
Training starts approx July 2024 (to be confirmed).
Training is carried out from home in an online virtual classroom and must be attended 100%. All training time is fully paid.
The role will involve:
•Tier 1 support activities and responses as defined by the client.
•Escalation of reports beyond Tier 1 scope, per client's guidelines.
•Handling and escalation of bug reports.
•Account Management: change requests, 2FA, email address, merging requests, recovery, linking, etc.
•Keys & Codes: Assisting with all key & code-related queries - error while activating product, invalid key issue, etc.
•Connection Issues: Troubleshooting all connectivity issues on the Consoles & PC - cannot connect scenarios, lag, etc. Including player issues with connecting to our websites and services.
•Technical Issues: Checking the minimum requirements and troubleshooting from A-to-Z game crashes, freezes, and error messages. Finding the cause & troubleshooting graphics & sound issues. Troubleshooting all installation issues of games & game patches (Console & PC).
•Subscriptions: Helping with any issues relating to billing, content queries, or access issues to site, including refunds.
•Online Store & in-Game Purchases: Specifically helping with issues relating to purchases directly from the online store, payment issues, access to the product, delivery issues and issues with promotions on our store & refunds.
•Gameplay: General information requests about the game, game content, gameplay and achievements, also feedback and suggestions for games.
You will need to:
•Have a passion for the gaming industry.
•Be able to demonstrate strong logical thinking.
•Be passionate about engaging with players while understanding their issues and finding solutions.
•Have a consumer-oriented mindset and willingness to provide the best service.
•Advanced technical knowledge and experience.
•High level of reading comprehension and understanding of game-specific terminology, slang, and context.
This role will be part time.
For this role, you will need:
Laptop or PC (No Macs allowed) with at least 4GB of Ram, An i5 or i7 processor, Windows 10 or 11.
-Wired connection to broadband (Fibre broadband at least 10 Mbps download and 3 Mbps upload) n.b Wireless is not permitted and will not work
-Noise cancelling VOiP Headset for your PC or Laptop (Examples on our website)
Please note: This role is on a self-employed basis therefore you would need to arrange payment of your Tax and National Insurance to HMRC - but we can help you with this so please don't let this put you off.
And we will be here to help and support you along the way during the admissions process, through training and going forward once you have certified.
A criminal record check will need to be provided to us but we cover 50% of the cost for this. Right to Work in the UK checks will also be carried out. Those on a Student Visa are not permitted to apply.
**You must be at least 18 years of age and living in the UK to apply for this position**