Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Patient Care Coordinator
| Dyddiad hysbysebu: | 01 Mai 2024 |
|---|---|
| Cyflog: | £27,948.00 i £29,468.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27948.00 - £29468.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2024 |
| Lleoliad: | London, SW10 9NH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9289-SC-2144 |
Crynodeb
To receive all patients and other visitors into the department in a professional, polite and friendly manner. To advise patients of current and approximate waiting times in liaison with nursing and medical team and ensure patients are made aware of any relevant information. When on reception, update pt. DNAs and attend patients using Cerner, and Lilie EPR systems. To enter all new patients full details accurately onto appropriate systems To be responsible for maintaining accurate patients demographic detail and report any duplicate patient registrations to the SSC Support services manager. To ensure that all indicators are correctly inputted re consent of letters To manage all calls efficiently and professionally within the identified performance standards. To note any change in circumstances e.g. GP contact details and addresses are entered onto EPR. Check with the patient at every visit that all the above information is accurate To accurately process all new HIV patients onto Cerner under a medical number. To effectively diffuse difficult situations with patients and refer to the SSC charge nurse. To maintain the appointment system using the Cerner scheduling system and to make appointments or reschedule them for patients in person, by telephone and letter. To arrange and book any additional services that may be required by patients attended the clinic e.g. transport or interpreting services. To maintain patient confidentiality at all times, keeping patients information private and only allowing access to it by authorised staff. To receive and register new emergency patients, when authorised, who attend walk in clinics. Responsible for ensuring that all clinics are encountered, and outcomes are recorded. To utilise and manage the patient appointment reminder SMS system To take part in audits of outpatient activity as required. To work a flexible rota system for the Service, including late clinics and providing clerical support to outreach clinics Where appropriate to enter any other relevant data on to the computer system ie. coding. Undertake other administration and reception duties at the discretion of the Clinic Manager. Contribute to Service development of the HIV/GUM Directorate e.g. being involved in multi-disciplinary audit/development groups. Paper documentation to be scanned a daily basis to EPR. To promote quality initiatives such as Friends and Family and support departmental research and patient surveys Please see attached job description and person specification to this advert for further details.