Senior Medical Secretary in Paediatrics
| Dyddiad hysbysebu: | 01 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £25,147 - £27,596 pa pro rata |
| Oriau: | Part time |
| Dyddiad cau: | 31 May 2024 |
| Lleoliad: | Bristol, BS2 8BJ |
| Cwmni: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | 6273349/387-WC-6972-NG |
Crynodeb
A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust.
Band 4 Senior Medical Secretary, 34.75 hours per week
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our team at the Bristol Royal Hospital for Children.
The successful candidate will be working in a busy, sometimes demanding role, must be a good team player and enjoy working within a multi-disciplinary team. They will need to be able to manage and prioritise their workload appropriately. The successful candidate should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. As the post deals with patients, relatives and healthcare professionals on the phone, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.
The successful candidate will need to have a good working knowledge of Microsoft Office 365 software, and audio typing/dictation skills/ proofreading skills.
Communication:
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Organising and Planning:
• Checking and sorting investigation reports and passing information on to clinical team as required
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
• Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Wednesday 15 May 2024
Band 4 Senior Medical Secretary, 34.75 hours per week
We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our team at the Bristol Royal Hospital for Children.
The successful candidate will be working in a busy, sometimes demanding role, must be a good team player and enjoy working within a multi-disciplinary team. They will need to be able to manage and prioritise their workload appropriately. The successful candidate should have excellent organisational and interpersonal skills and the ability to work well under pressure. The ability to use their own initiative is essential. As the post deals with patients, relatives and healthcare professionals on the phone, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.
The successful candidate will need to have a good working knowledge of Microsoft Office 365 software, and audio typing/dictation skills/ proofreading skills.
Communication:
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise via telephone and email with other clinical/clerical teams to action urgent appointments or procedures where necessary and ensure that all relevant departments are notified accordingly
• Act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Organising and Planning:
• Checking and sorting investigation reports and passing information on to clinical team as required
• Ensure the dispatch and production of all clinical correspondence is maintained by pro-actively monitoring the digital dictation and speech recognition system, and to escalate where delays are identified
• Provide monthly key performance indicator information to the Line Manager and discuss with the team any appropriate actions that need to be taken
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
This advert closes on Wednesday 15 May 2024
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.