One Stop - Stores Senior Technical Support Analyst
| Dyddiad hysbysebu: | 21 May 2024 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive Plus Benefits |
| Oriau: | Full time |
| Dyddiad cau: | 31 May 2024 |
| Lleoliad: | Walsall, West Midlands, WS8 7HU |
| Cwmni: | Tesco |
| Math o swydd: | Permanent |
| Cyfeirnod swydd: | tesco/TP/15878536/882704 |
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About the role
At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team, you can make a difference to our business by:
- Treating each other how they like to be treated.
- Making things easier.
- Working together as one team.
- Making our customers at the heart of everything we do.
We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.
As a business we’re at our best when we’re connected and working together. We believe coming together in person enables us to deliver more effectively on our core purpose and provides stronger connection between colleagues, as well as with customers, and suppliers. It also allows us to truly experience the culture which makes One Stop a great place to work for all. At One Stop we offer a flexible working pattern that will support us to connect more in person, whilst continuing to provide the flexibility that we know you value and maintain the benefits we have experienced from blended working. All colleagues will be expected to spend at least two days each week working in the office and should expect to come together more than this on a regular basis, as needed, on any given week, this will be driven by role, business priorities, workload requirements, or to enable us to work more effectively together. Please talk to us about what this means for you.
You will be responsible for
What I do:
- I provide help and support the technical installations configurations of new stores and building of the infrastructure installed at stores, including Switch configuration, AP installs, VoIP, Staff Guard, HHT and back-office devices.
- I attend New stores before they open to ensure that the all technology at store is installed and full working
- I support the India TBS new store project team for hands and eyes
- I Identify, diagnose and resolve incidents before stores Go-live
- I document solutions and keep support documentation up to date for the BAU team
- I work with the project teams to on-board new solutions into Support for Stores
- I work with third parties to ensure new store openings take place on time and to a high quality including logging incidents and seeing these through to completion within agreed SLAs
- I provide necessary end user IT training where needed to store staff
- I liaise with internal teams within One Stop to assist with issues and other business challenges as required
- I am responsible for completing root cause analysis for common issues and provide suggestions for reducing calls
- I provide suggestions for improving support services
- I attend One Stop or supplier sites as required to aid with resolution of support issues
- I support in the installation or removal of technology equipment
- I ensure all movement of store-related technology stock is recorded accurately
- Responsible for technology as part of the new store process
- Accountable for resolution of more complex issues – managing third parties as required and acting as a “go to” for the Tech Support Analyst.
- Running the technical Incidents that may cause opening delays
- On-boarding new solutions into the Tech Support
- More complex / in-depth investigative tasks and mini-projects (examples of these might be: gathering and documenting an in-depth understanding of a particular system and sharing that knowledge with the rest of the team; a piece of problem management to diagnose and resolve the root cause of a recurring incident or known issue; identifying and executing a service improvement)
- Mentor the Tech Support Analyst around New Stores technical setup
You will need
To understand how we lead:
Believe in each other:
Building trust-based relationships
Caring for each other
Backing each other
Being clear on our shared purpose
Finding ways to work better together, driving end to end collaboration
Respecting & valuing each others expertise and contribution
Stay Curious:
Looking in different places for new ideas and perspectives
Being inclusive and giving everyone a voice
Wanting to learn more
Seeking to understand yourself and others
Embracing change and adapting to the opportunities and challenges it brings
Understanding how your work enables our purpose and strategy
Be Brave:
Taking responsibility for your decisions and making things happen
Pushing the boundaries by taking measured risks
Doing the right thing for customers, colleagues, communities & the planet
Speaking up when something doesn’t feel right
Being yourself and showing your vulnerabilities
Acknowledging when something doesn’t work; fail fast, share learnings, and move on
Live 20/80:
Doing only the few things that will make the biggest difference
Ruthless prioritisation
Finding creative ways to get there quicker and with less effort
Acting like it’s your own money, resource and time
Striving for progress over perfection
Using what’s already there, not always needing to reinvent
What’s in it for you
What’s in it for you
At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:
- 10% Discount in One Stop
- 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
- 20% Discount on F&F Clothing in Tesco Stores
- 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
- 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
- Discounted eye care through Vision Express
- A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
- Driving Lesson Discount through RED
- Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
- Save as you earn scheme annual invitation
- WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
- Annual leave entitlement increases with length of service
- Retirement Savings Plan
- Life Assurance
- Car Allowance (if applicable to job role)
- Private Medical insurance (if applicable to job role)
- Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.
One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.
Community Involvement
As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do .
At One Stop, we’re so proud to have raised over £10.4million in the last 10 years! Not only this, we also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015 our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.
Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart – and our colleagues have had a go at everything! From climbing mountains, to running marathons in Spain to simply organising a raffle, we’re up for anything!
Diversity & Inclusion at One Stop
Everyone is welcome at One Stop and we\'re proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
One of the most important things is making sure all our colleagues feel welcome at One Stop and our colleague networks do a fantastic job at communicating that. They provide a safe space for our colleagues to share their thoughts and experiences, raising awareness for important issues and representing our diverse workforce. Our Colleague Networks are Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity and Women’s.
We\'re proud to be a Disability Confident Committed employer. We put this into practice by ensuring against discrimination and providing support to those who may need it.
Learning & Development at One Stop
At One Stop our vision is create a learning culture where colleagues are learning every day. Whether you want to focus on your personal development, build confidence in your existing role or focus on growing your career, learning will help you to achieve your personal and professional goals. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
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