Digital Customer Experience Assistant
| Posting date: | 25 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 May 2024 |
| Location: | Portsmouth, PO1 2EP |
| Company: | Portsmouth City Council |
| Job type: | Contract |
| Job reference: | 3344 |
Summary
Digital Customer Experience Assistant - secondment/fixed term opportunity until 31 March 2025 to cover a secondment.
Salary: Band: 6, £26,073 - £29,777 p.a.
37 hours per week
Are you passionate about websites and about creating high quality digital content that is driven by data and insight? Do you have a keen eye for detail, and the confidence to uphold quality standards around our website and intranet, particularly around accessibility? Do you have a good working knowledge of digital tools including Google Analytics, or a real drive to learn and build your skills? If so, we want to hear from you.
Your new role
This is a really important role where you will be responsible for creating and updating the main corporate website and intranet, ensuring best practices around writing, quality and accessibility are upheld. Under the guidance of the senior digital officer, you will engage with services to produce content that meets their needs, while serving our residents the best possible customer experience website and digital content. You will be responsible for maintaining and reviewing existing content on the website, proactively correcting identified issues and contributing to a continuous review of older content. This will involve you participating in section review projects, supporting the senior digital officer to engage with services and make recommendations on improving content and navigation. The post holder will be responsible for running data and insight reports, and under the direction of the senior digital officer creating dashboards.
In addition, you will provide administrative support for the digital customer team including monitoring and reviewing domains, managing redirects and monitoring the team inboxes. You will be expected to participate and contribute to wider digital projects, including the website replacement project, through testing and assistance with quality-assuring content.
What you'll need to succeed
Ideally, you'll have a professional web/digital qualification(s) and/or proven experience in a similar role or experience of working with websites and digital platforms. With excellent written and verbal communication skills and experience of working with web CMSs and using and extracting data from digital reporting tools you will have the confidence to challenge and uphold quality standards across our website and digital channels. With excellent organisational skills and an exceptional attention to detail with the ability to proofread content you will have an instinctive drive to deliver and the enthusiasm and passion to succeed in this role.
Please read the job profile for the full details of what you need to succeed.
What you'll get in return
We really appreciate our employees and fully realise they are essential to our success and look to offer an inclusive, supportive working environment where employees can reach their potentials with a healthy work life balance, offering the following rewards:
- Generous annual leave (27 days per year rising to 31, pro rata for part time hours) with the potential to purchase additional leave.
- A fantastic pension which allows you the opportunity to pay in more for that greater return.
- Flexible working hours.
- Access to a wide range of training and development opportunities including apprenticeships.
- Extensive wellbeing support through the Employee Assistance Programme
- Discount on travel, travel loans and the bike loan scheme
- Discounts on a wide range of goods and services – access a range of discounts and offers from thousands of restaurants, shops and more.
Staff rewards: https://careers.portsmouth.gov.uk/working-for-the-council/
For the full job profile please click here
Application process:
How to apply: When completing the application form, please thoroughly tailor your application to the 'Who is the Person' points in the profile with the use of examples from your experience and attach this as a cover letter in the Supporting Documents section. This is important, or you are likely not to be shortlisted. Please read alongside the 'How to apply' information. PLEASE DO NOT JUST SUBMIT A CV.
We are a disability confident employer - committed to ensuring that our recruitment and selection process is inclusive and accessible and welcome applications from all areas of society.
You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.
Closing date: 9 May 2024 @ 23:59 pm.
We will email applicants from time to time; please ensure you check e-mail folders as sometimes our e-mails may go into spam/junk folders.
Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk