Customer Service Advisor
| Posting date: | 24 April 2024 |
|---|---|
| Salary: | £24,592.77 per year |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Bootle, Merseyside |
| Remote working: | Fully remote |
| Company: | The Sovini Group |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Service Advisor
As an equal opportunity’s employer, we are currently looking for a Customer Service Advisor and welcome applications from all members of the community.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Customer Service Advisor, you will be expected to:
·provide first point of resolution to customers, resolving all customer enquiries. Taking a proactive approach to customer care, ensuring high customer satisfaction.
·Achieve individual/ team performance indicators and service delivery plan. Performance assessment utilising quality monitoring, 1-2-1’s, appraisals, and team meetings.
·Outgoing customer engagement for all service areas. Including low level rent arrears, surveys arranging appointments, customer involvement / welfare, housing register.
·Manage the housing register, applications, medical assessment, nominations, assisted bidding, advice, and verification.
·Work in partnership with internal/external service areas, and agencies to achieve high customer satisfaction.
·Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
·Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
·This list is not intended to be an exhaustive list but to indicate the main responsibilies of the post. It will be reviewed periodically to take into account changes and developments in service requirements.
To be successful in a Customer Service Advisor role, the skills you will need:
·5ormoreGCSE’sorequivalent.MustincludeMathsandEnglish. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
·Experience of working in a Customer Service environment.
·Experienceofeffectivecommunicationwithpeopleatalllevelsthrougha variety of methods.
·Strongorganisationalskillsandabilitytoconcentrateondetailandqualityofwork,prioritisingand ensuring that deadlines are met.
·Excellent IT skills, especially Microsoft Outlook, Word, and Excel.
·Excellent interpersonal skills.
·Flexible“ can do” attitude and willingness to gain experience in all
aspects of the business.
·Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
·To demonstrate The Sovini Group’s values in your day-to-day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
·NVQLevel2inCallhandlingorCustomerServices.
·Experience of working in a Contact Centre environment.
·Ability to adapt quickly to bespoke software packages and train other members of staff.
So, if you are looking for a Customer Service Advisor role with:
·Competitive salary - £24,592.77
·Hours – 36 Hour Week (Monday-Friday on a 3 Week rotation).
·Agile working (Ability to work where you want and when you want, based on work commitments).
·28 days holiday increasing with service.
·Cycle 2 Work Scheme.
·Group personal pension scheme.
·Life Assurance.
·Career development opportunities.
·Corporate discount scheme.
·Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that the application closing date may brought forward if there is high volume of applications.
Closing date – 8th May 2024
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
As an equal opportunity’s employer, we are currently looking for a Customer Service Advisor and welcome applications from all members of the community.
If you have got the talent, the potential, the drive and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Customer Service Advisor, you will be expected to:
·provide first point of resolution to customers, resolving all customer enquiries. Taking a proactive approach to customer care, ensuring high customer satisfaction.
·Achieve individual/ team performance indicators and service delivery plan. Performance assessment utilising quality monitoring, 1-2-1’s, appraisals, and team meetings.
·Outgoing customer engagement for all service areas. Including low level rent arrears, surveys arranging appointments, customer involvement / welfare, housing register.
·Manage the housing register, applications, medical assessment, nominations, assisted bidding, advice, and verification.
·Work in partnership with internal/external service areas, and agencies to achieve high customer satisfaction.
·Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
·Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
·This list is not intended to be an exhaustive list but to indicate the main responsibilies of the post. It will be reviewed periodically to take into account changes and developments in service requirements.
To be successful in a Customer Service Advisor role, the skills you will need:
·5ormoreGCSE’sorequivalent.MustincludeMathsandEnglish. Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
·Experience of working in a Customer Service environment.
·Experienceofeffectivecommunicationwithpeopleatalllevelsthrougha variety of methods.
·Strongorganisationalskillsandabilitytoconcentrateondetailandqualityofwork,prioritisingand ensuring that deadlines are met.
·Excellent IT skills, especially Microsoft Outlook, Word, and Excel.
·Excellent interpersonal skills.
·Flexible“ can do” attitude and willingness to gain experience in all
aspects of the business.
·Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
·To demonstrate The Sovini Group’s values in your day-to-day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
·NVQLevel2inCallhandlingorCustomerServices.
·Experience of working in a Contact Centre environment.
·Ability to adapt quickly to bespoke software packages and train other members of staff.
So, if you are looking for a Customer Service Advisor role with:
·Competitive salary - £24,592.77
·Hours – 36 Hour Week (Monday-Friday on a 3 Week rotation).
·Agile working (Ability to work where you want and when you want, based on work commitments).
·28 days holiday increasing with service.
·Cycle 2 Work Scheme.
·Group personal pension scheme.
·Life Assurance.
·Career development opportunities.
·Corporate discount scheme.
·Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that the application closing date may brought forward if there is high volume of applications.
Closing date – 8th May 2024
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.