Customer Advisor - Hire Monitoring
| Posting date: | 18 April 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 May 2024 |
| Location: | Leicester, Leicestershire, LE11SH |
| Company: | Hastings Direct |
| Job type: | Permanent |
| Job reference: | 60009544_1713459735 |
Summary
Claims Advisor - Hire Monitoring - Hybrid Role
Shift - Monday - Friday - No weekends! Full-time position
Salary - £24,300
Location: Leicester
Welcome to Hastings Direct!
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you!
Job Details
The Intervention team is responsible for providing vehicle and repair solutions to third parties following an accident when our policyholder is at fault. Once our Capture team have successfully intervened with the third party, it will be you role to:
- Servicing inbound and outbound phone calls from third parties, customers, third party representatives and providing a professional service within the company SLA.
- Supporting customers through their claims journey with Hastings.
- Managing third party customer vehicle and hire claims in the most commercially effective way.
- Negotiating with representatives and third parties in-line with the department's terms of engagement and challenge the need for hire.
- Protecting the company against hire costs through effectively monitoring the hire.
- Ensuring all costs are kept to a minimum and are not subject to any leakage.
- Ensuring reserves are created accurately
What are we looking for in the ideal candidate?
- You will be able to demonstrate resilience whilst ensuring you provide a great customer experience.
- Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.
- Committed to self-development and loves to work as part of a team environment.
- Experience in working within the motor insurance industry.
- Excellent Problem Solving Capabilities.
- Be able to manage and maintain effective relationships with both internal (Hire, Customer, Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Credit Hire companies and other suppliers) to ensure service level agreements, internal and external policies and governance are adhered to.
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs,
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart .
Claims Advisor - Hire Monitoring - Hybrid Role
Shift - Monday - Friday - No weekends! Full-time position
Salary - £24,300
Location: Leicester
Welcome to Hastings Direct!
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you!
Job Details
The Intervention team is responsible for providing vehicle and repair solutions to third parties following an accident when our policyholder is at fault. Once our Capture team have successfully intervened with the third party, it will be you role to:
- Servicing inbound and outbound phone calls from third parties, customers, third party representatives and providing a professional service within the company SLA.
- Supporting customers through their claims journey with Hastings.
- Managing third party customer vehicle and hire claims in the most commercially effective way.
- Negotiating with representatives and third parties in-line with the department's terms of engagement and challenge the need for hire.
- Protecting the company against hire costs through effectively monitoring the hire.
- Ensuring all costs are kept to a minimum and are not subject to any leakage.
- Ensuring reserves are created accurately
What are we looking for in the ideal candidate?
- You will be able to demonstrate resilience whilst ensuring you provide a great customer experience.
- Proven ability to problem solve, remove blockages and ability to handle customer complaints effectively.
- Committed to self-development and loves to work as part of a team environment.
- Experience in working within the motor insurance industry.
- Excellent Problem Solving Capabilities.
- Be able to manage and maintain effective relationships with both internal (Hire, Customer, Claims, Counter Fraud, Underwriting) and external stakeholders (Repairers, Credit Hire companies and other suppliers) to ensure service level agreements, internal and external policies and governance are adhered to.
What we offer
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs,
There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart .
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.