Participant Engagement Officer

Job details
Posting date: 19 May 2024
Hours: Full time
Closing date: 17 June 2024
Location: Newry, BT35 6JB
Company: Reed Talent Solutions
Job type: Permanent
Job reference: RinP08102-294050

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Are you looking for a rewarding role that makes a difference and helps others?

Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?

Then consider the role of Participant Engagement Officer at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services

This role is being offered as a Fixed term contract for 9 months initially.

What is the role about?

The Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role.

Just some of your day-to-day responsibilities will include

  • Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them
  • Booking jobseekers in with Employment Advisers for one-to-one meetings
  • Engaging with Job Centre work coaches and assisting in the referral process
  • Responding to expressions of interest
  • Checking in with participants once they have commenced work through the scheme to offer advice and support
  • Provide an excellent and engaging experience for all participants

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

  • 25 days annual leave (pro-rata for part time) plus statutory bank holidays
  • Reed Pension Scheme
  • Award Winning Management & Leadership training
  • Professional & Personal Development Funds
  • Bi-annual pay reviews
  • Plus much more that can be found Here

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together

Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require’

To be successful in this role, we are looking for someone with

Required Skills and Experience:

  • Experience working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
  • Experience of working in a target driven environment
  • Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills and good written communication/record keeping skills.
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.

Desirable Skills and Experience:

  • Experience of having worked in a telephone based customer service or Call Centre Experience
  • Experience of working in a fast paced environment.
  • Previous experience of a working in a similar role in Welfare to Work or publicly funded services

Proud member of the Disability Confident employer scheme

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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