Call Handler Team Leader | Lancashire & South Cumbria NHS Foundation Trust
| Posting date: | 17 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 Per Annum |
| Hours: | Full time |
| Closing date: | 17 May 2024 |
| Location: | Preston, PR2 9HT |
| Company: | Lancashire Care Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6235594/351-CEN917-MC-A |
Summary
The Senior Call Handler role would be suitable for those with experience of service user contact, experience of or interest in management and training of staff, an excellent telephone manner, exemplary communication and leadership skills, thirst for learning, experience of and an aptitude for clinical systems, and a strong customer focus with an interest in service development. Comprehensive training will be provided to the right candidate.
The service offers:
• A single referral point for GPs and other professionals
• A 24-hour telephone advice and support for people who use services and carers to be able to self-refer
• More responsive crisis services with improved experiences for people who use services, carers and professionals
Our aim is to provide people with mental health issues access to the support they need at the right time, with positive outcomes.
The service is 24/7 but as a call handler you will be working a shift pattern within our team based at the Avondale Unit at Royal Preston Hospital.
Shift times and days are negotiable and can be discussed at interview
This role is for a driven, inspirational and motivational admin lead who will manage a high quality and highly efficient administrative workforce within the locality. The post holder will be innovative and forward thinking.
The post holder will be creative with an inclusive approach towards problem solving and service development.
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Please see attached the job description and person specification for more information about this role.
This advert closes on Wednesday 1 May 2024