Telecommunication Officer | University Hospitals Dorset NHS Foundation Trust
| Posting date: | 12 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 pa/pro rata |
| Hours: | Part time |
| Closing date: | 12 May 2024 |
| Location: | Poole, BH15 2JB |
| Company: | Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6091631/153-CO03040 |
Summary
We are looking to welcome new Telecommunication Officers to our friendly team at UHD!
Your duties will include operation of a computer-based switchboard console, monitoring and responding to a variety of alarms and emergency conditions.
Candidates for the post should have previous experience of working in a fast-paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.
Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.
Successful candidates will be required to work days, evenings and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.
We are currently looking for applicants to cover a number of positions full time or part time on a rotational basis, typical shifts include: 07:30 -15:30; 08:00-14:00; 08:30-16:30; 09:00-17:30; 09;00-17:00; 09:00-18:30; 14:00-22:00. Regular weekend and bank holiday work is required.
Base Location: Poole Hospital
Interview Date: TBC
• To provide a central communication service to approximately 10,000 users within the Trusts.
• To manage and operate the “2222” service, ensuring an immediate response to all clinical and non-clinical incidents.
• Provide and receive routine or sensitive information both internally and externally requiring tact or persuasive skills where there may be barriers to understanding.
• Providing and receiving complex or sensitive information orally, in writing or electronically to inform work colleagues, patient, clients, carers, the public or other external contacts including Police and Coroners
• To create effective working relationships with the users of the service, respecting equality and diversity in line with Trusts’ Approach.
• To advise both external and internal customers on communication problems, ensuring the Switchboard Manager and/or Assistant Director of IT Security, Capacity, Service Improvement is informed as appropriate.
• Ensure that the Switchboard service is operated in a courteous, friendly and efficient manner.
• Guide, help and advise staff to enable them to deal with any communication problems
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.
UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.
This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.
To understand the role in more detail please read the full job description and person specification documents which are attached to this adver
This advert closes on Sunday 21 Apr 2024
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