Customer Retention Sales Advisor
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to £29,000 dependent on experience |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | TUNBRIDGE WELLS, KENT, TN2 5FE |
| Company: | AXA UK |
| Job type: | Permanent |
| Job reference: | 240003UB |
Summary
AXA Global Healthcare have an exciting opportunity for a Customer Retention Sales Advisor and to join AXA Global Healthcare on a permanent basis. If you pride yourself on your ability to help customers, overcome objections and find solutions, then this role will suit you. You'll be talking to direct individual customers, and ensuring customers are happy to continue their insurance policy. This in turn directly translates into monthly performance based commission that gives you a great chance to significantly increase your earnings, ranging from £500-£1000 per month. Working in the retention team as Sales Advisor you'll be responsible for retaining customers at renewal and throughout the year. You'll be dealing with customers queries regarding their insurance premiums and cancelation problems.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office. This role operates on a Monday to Friday 9am - 5pm work schedule with no bank holidays required.
What you’ll be doing:
Re-sell Insurance policies to existing customers, identifying opportunities to upsell and providing all information to ensure renewal of the policy.
Help solve customer problems.
Responsible for achieving monthly sales targets.
Be the point of contact for individual customers renewing their insurance policy.
Proactively contacting individual customers at their renewal.
Working collaboratively across multiple departments to problem solve.
Demonstrate closing the sale, objection handling and negotiating in every call.
Using all relevant and related systems to accurately capture customer data including updating notes and outcomes.
Adhere to FCA/AXA guidelines and conduct each call in a compliant manner.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Tunbridge Wells office. This role operates on a Monday to Friday 9am - 5pm work schedule with no bank holidays required.
What you’ll be doing:
Re-sell Insurance policies to existing customers, identifying opportunities to upsell and providing all information to ensure renewal of the policy.
Help solve customer problems.
Responsible for achieving monthly sales targets.
Be the point of contact for individual customers renewing their insurance policy.
Proactively contacting individual customers at their renewal.
Working collaboratively across multiple departments to problem solve.
Demonstrate closing the sale, objection handling and negotiating in every call.
Using all relevant and related systems to accurately capture customer data including updating notes and outcomes.
Adhere to FCA/AXA guidelines and conduct each call in a compliant manner.