Customer Service Administrator
| Posting date: | 30 April 2024 |
|---|---|
| Salary: | £26,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 30 May 2024 |
| Location: | Crowborough, East Sussex |
| Remote working: | On-site only |
| Company: | Floss Agency |
| Job type: | Permanent |
| Job reference: | LH |
Summary
This role is full time - 37 hours per week with a salary of up to £26,000 depending on experience. This will be a busy and varied role with a strong emphasis on customer service. You will be part of the Customer Service team dealing with the day-to-day operation but have a responsibility for company legal enquiries & processing of relevant documentation.
Main tasks and responsibilities:
Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender.
Arranging Maintenance Contracts for sub-contractors
Filing documentation with Land Registry
To provide an efficient and effective service to customers
Update and maintain company software
To accurately record and monitor queries on the company database
Answer telephone calls and queries professionally, accurately and consistently
Monitor, manage and action incoming emails
Liaise with customers on the progress of their enquiry
Raise jobs sheets, chase up and monitor progress
Liaise closely with contractors
Reviewing Lease Agreements and Contracts
Raise purchase orders
Check and process invoices
Produce and send letters
Skills, experience and attributes required:
At least 2 years experience in a customer service role
Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc.
The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents.
Proficient in using Microsoft products and general IT literacy
Excellent organisational and time management skills
Excellent communication skills, both verbally and written
Ability to handle complaints and difficult situations
Able to work as part of a team, but also independently
This is a great opportunity to join a growing company with an exciting future.
Main tasks and responsibilities:
Action notifications from Clients including liaison with the Tenant on their options & drawing up the necessary documentation as required.
Liaise with Solicitors and Home-owners actioning any requests as required & drawing up the necessary documentation when a property changes Freehold Proprietor - deed of variations/deed of surrender.
Arranging Maintenance Contracts for sub-contractors
Filing documentation with Land Registry
To provide an efficient and effective service to customers
Update and maintain company software
To accurately record and monitor queries on the company database
Answer telephone calls and queries professionally, accurately and consistently
Monitor, manage and action incoming emails
Liaise with customers on the progress of their enquiry
Raise jobs sheets, chase up and monitor progress
Liaise closely with contractors
Reviewing Lease Agreements and Contracts
Raise purchase orders
Check and process invoices
Produce and send letters
Skills, experience and attributes required:
At least 2 years experience in a customer service role
Ideally someone with a background in dealing with contracts, solicitors, legal queries, etc.
The company will also consider candidates who have an admin background dealing with maintenance queries, sub-contractors, property sales and residents.
Proficient in using Microsoft products and general IT literacy
Excellent organisational and time management skills
Excellent communication skills, both verbally and written
Ability to handle complaints and difficult situations
Able to work as part of a team, but also independently
This is a great opportunity to join a growing company with an exciting future.