Neurology Coordinator | York and Scarborough Teaching Hospitals NHS Foundation Trust
| Posting date: | 11 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 pro rata |
| Hours: | Full time |
| Closing date: | 11 May 2024 |
| Location: | York, YO31 8HE |
| Company: | York Teaching Hospital NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6184693/419-6184693-NC-CS |
Summary
The post holder will provide a professional, proactive, and sensitive service to drug monitoring patients and their relatives. Will act as point of contact for patients, carers and the wider healthcare team to provide (in conjunction with the neurology specialist nurses) high quality patient care through proactive identification of needs which require a level of clinical knowledge utilising approved tools and procedures.
To work with Neurology Specialist Nurses and the wider healthcare team acting as a resource to ensure the provision of appropriate services, to maximise the health and quality of life of the patient, improving the quality and efficiency of healthcare delivery. The post holder will be responsible for the coordination of prescriptions, administrative function within the neurology pathways arranging investigations, appointments, and Multi-Disciplinary Team discussion in a timely manner. To ensure targets are not breached and patient’s needs are met. Will be expected to manage and prioritise the running of the service and work flexibly to the needs of the service, which can often be demanding and unexpected.
Act as a point of contact for patients, carers and wider health care teams. Triaging incoming calls and initiate appropriate responses according to protocols and individual pathways.
Deal with situations in a sympathetic, calm and supportive manner.
Escalating issues to the nurse specialist or other healthcare professionals where appropriate.
Proactively identify situations to organise diagnostic tests and treatments.
Take effective actions with the relevant teams and departments to ensure a seamless pathway.
Manage own caseload, making pre planned outbound telephone calls to patients, plan care and monitor effectiveness of services and patients’ self management, triaging as appropriate.
Maintain accurate and concise records of patient contacts to ensure seamless communication pathways for the wider healthcare team.
Act as patient advocate and facilitator to resolve issues.
Collect patient information, aimed at the provision of quality care with an involvement with the pharmacy homecare process.
Managing the day-to-day administrative function of the service prioritising workload and reviewing work practices in accordance with service development
Maintain and organise the drug monitoring email account, delegating to a specific nurse when needed or appropriate
Assist the clinical nurse specialists to develop education and information.
Utilise software (Excel) to enter, document and monitor all aspects of patient care coordination and service delivery
Our benefits
We offer a range of benefits to support our staff including:
• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
If you are applying for a secondment, please ensure you have the permission of your current line manager first.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
This advert closes on Thursday 25 Apr 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.