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Appointment Co-ordinator X-Ray, WRH
| Dyddiad hysbysebu: | 11 Ebrill 2024 |
|---|---|
| Cyflog: | £22,816.00 i £24,336.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £22816.00 - £24336.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Ebrill 2024 |
| Lleoliad: | Worcester, WR51DD |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9365-24-0457 |
Crynodeb
Responsible for the registration of patients who attend for examination. Registration of new patients onto the Trust PAS before accepting any new referral. Responsible for alerting clinical staff with regards to any patient alarms. Registration of new patients onto the Trust PAS before accepting any new referral. Ensuring any patient data changes (addresses/ name/GP etc) are updated on PAS. PAS will update RIS once completed. Responsible for alerting clinical staff with regards to any patient alarms as indicated on RIS or advised by the patient or referrer. Liaising with diagnostic rooms in cases of delays or sudden peaks in patient arrivals. Ascertaining the needs of patients and visitors and taking appropriate action, such as advising on waiting times and how to obtain results of examinations. Ensuring that post is opened, and distributed promptly. Ensuring all paper or emailed referrals received and then entered onto RIS (waiting list/request list as per department processes) prior to the appointment letter being sent. Ensuring that all electronic orders (ICE) are accepted as soon as delivered onto the Radiology System and dealt with appropriately in accordance with protocols and Dept policies. Escalating when problems are seen so there are no delays. Ensuring that referrals are vetted regularly so that appointments can be allotted. Flagging/escalating any issues promptly. Dealing with telephone and reception queries from patients, staff and General Practitioners. This will include advice regarding preparation for special examinations and taking details for cancellations and ensuring they are acted upon and RIS is updated accordingly. Taking queries from clinics, doctors and other hospital requiring a copy of reports. Printing any reports to a saved PDF and emailing to secure email addresses requesting read receipt as necessary. Ensuring that all booked appointments are correctly booked for the appropriate staff group and letters advise patients of necessary prep and information leaflet for the examination. Appointments are booked into an electronic diary. All checks to be made before letters are cleared from the electronic scratch pad ensuring letters are issued and booked correctly. Working to agreed booking SOP (Standard Operating Policy) for the modality being booked and being involved in changes to the SOP to ensure it is a workable policy. Checking letters are sent within Trust guidelines giving patients sufficient notice. Re-scheduling appointments with patients over the phone or by sending new letters. Checking for SMS text replies from patients regarding booked appointments and dealing with these appropriately, telephoning patients if more information is needed prior to rebooking or returning referrals back to requesters. Ensuring that any day lists are printed and given to the Radiographers as required and if necessary. Booking beds for patients who require day-case beds for procedures and liaising with Medical secretaries to ensue beds and patient care/ management is correctly in place. Advising referring clinicians when a patient has failed to attend for their appointment or if a referral is unjustified and rejected by the clinical team. All correspondence to be made electronically to secure emails and from a generic mail box. If requested keeping a daily record of the number of referrals received for audit purposes. Monthly doing a count of all patients on the waiting list to calculate waiting times for each priority group and sending information to the Office Manager and Directorate manager plus any others who may require the information. Assisting the Radiographers and Radiologist in obtaining information regarding patients due for examination for any modality. This may include obtaining patient medical information and imaging from other hospitals. Maintaining a cancellation list and ring patients to attend at short notice when requested by the clinical team. Sending patient information/exams details and checking images received for any patients passed onto any outsourcing department/hospital to assist with waiting list and breaches. Monitoring any outsourced imaging weekly and completing Trackers as requested. Flagging any breaches in cancer patient waits targets as agreed within the department and following agreed SOPs in how to manage the service and escalate issues. Ensuring that planned patients are vetted as per agreement and ready to book before the month they are due. Raising any issues with the Modality leads and Office Manager to ensure work is dealt with efficiently and within deadlines. Receiving and managing telephone calls and group/generic emails and dealing with the queries promptly, passing on details to others if necessary. Following the vetting of exams checking for any placed on hold have been dealt with by the clinical team. If messages are received regarding on hold patients passing the information promptly to the Vetting clinical team to review the patient request. Always working to and following the Radiology guidelines and SOPs (Standard Operating Instructions). Taking telephone instructions for PACs copies and passing the details onto the PACs team immediately for action. Ensuring the correct form documents and payment is received. Covering all appointment and reception areas during holiday or other absences and offering assistance to other clerical staff covering on a temporary basis. Ensuring that the reception is staffed at all times and informing the Office Manager of any problems. Dealing with DNAs (Did not attend) and following the DNA policy as agreed by the Directorate. Assisting with updating of clinical staff preferences to ensure that examinations are booked for the appropriate staff. Booking WLI (Waiting List Initiatives) when arranged to assist for breaches. As per agreement 1 weeks minimum notice of booking to be given to allow time to ring patients to book. Any specialist exams are to be booked on the correct site and for the correct clinical team. Ensuring when booking these complex exams that other rooms and staff are available if needed. EG MRI Arthrograms, CT Cystograms.