Product Owner
| Dyddiad hysbysebu: | 09 Ebrill 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mai 2024 |
| Lleoliad: | EC2V 7NQ |
| Cwmni: | Capita plc |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10095956-422844 |
Crynodeb
Act as a Product Owner for Capita's One Education product suite. Our primary market is Local Government and our software is used by over 80 local authorities in England, Wales and Northern Ireland.
Our software is used to support children and young people in getting the best outcomes at a critical stage of their life. Our software is the market leading in the education support space, dealing with varying needs of young people through ages 0 - 25. This includes managing eligibility and provision of nursery places, admissions to schools, support for Special Educational needs and Transport to schools amongst others.
This role will work as part of the Product team to manage the product development backlog, release content, and delivery for products they are responsible for.
The role will require the successful candidate to take ownership to ensure commitments are met, challenges overcome and collaboration leads to success. This will require working closely with development, test, support and other internal stakeholders along with the customers in the delivery of great software. Capita is Looking for a Product Owner - Homebased Role
Act as a Product Owner for Capita's One Education product suite. Our primary market is Local Government and our software is used by over 80 local authorities in England, Wales and Northern Ireland.
What you'll be doing:
• Drive the delivery of new modules, features or functions from a product perspective working with development, documentation, professional services and other stakeholders
• Own customer relationships, running working groups, workshops, understanding pain points and showcasing new developments.
• Own and manage product Roadmap and backlogs, prioritising work
• Work with the Product team to determine release content and with the delivery team to ensure requirements are delivered as specified and on time
• Act as the product expert for your products and help identify reported issues and resolve them
• Work closely with support colleagues to help resolve customer problems where they cannot be solved at first line and to understand trends in the products
• Answer customer and field support questions; provide guidance and support for product issues
• Identify, document, and report design, reliability and maintenance problems and bugs
• Gather and consolidate feedback from customers and field staff
• Coordinate with field support specialists and customers to address and resolve problems and expand product usage
• Support sales to act as an enabler for growth in the business
What we're looking for:
Essential
• Experience as a Product Owner for one or more software products (or product-team adjacent)
• Current and thorough experience working in agile software delivery teams using SCRUM framework
• Experience in writing user stories
• Current experience working with User Experience and User Interface design colleagues to deliver an amazing user experience
• Current experience of analysis tools and techniques used to articulate requirements, shape design and bring focus to achieving business and customer outcomes.
• Ability to own the delivery of software from start to end, working collaboratively with colleagues to ensure a 'can do' attitude across teams
• Be robust in driving work to conclusion. Be professional but challenge roadblocks and find innovative solutions
• Experience in delivering on-premise and cloud based software products
• Good knowledge of Agile software development and delivery principles
• Excellent clarity of communication skills and ability to distil complex information to simple stakeholder messages suitable for technical or non-technical audiences
• Able to identify potential issues or conflicts and knowing when to escalate
• Workload management
• Able to work independently and take initiative
• Experience dealing with customers and communicating in a professional manner
Desirable:
• Local Government background / experience - particularly Education
• Experience of working effectively with distributed teams
• Azure DevOps (product backlog management tool) or similar (e.g. Jira)
• Experience of Aha product management tool or similar
• Extensive experience and competence in using Microsoft tools such as Outlook, Word, Excel, PowerPoint, Visio along with collaboration tools such as Yammer and Teams.
About Capita One
At Capita ONE, we're keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We're partnering with 120 local authorities and 200 of the UK's largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector. Join us and discover better ways to support people in achieving happy, fulfilled lives.
What's in it for you?
• A competitive basic salary
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Remote working
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application process, you'll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
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