Business Administrator - Acute Referral Centre | South London and Maudsley NHS Foundation Trust
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,089 - £41,498 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Camberwell, London, SE5 8AZ |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6166429/334-NCL-6166429-TA |
Summary
Managing and overseeing the administrative component of the Acute Referral Centre's database, ie. monitoring and updating operational data quality for bed management, crisis line and crisis assessment team. Great organisational skills and the ability to work autonomously and be able to prioritise a compelling and varied workload is desired. The successful candidate will also be working closely with the General manager and CSLs to ensure new initiatives are actioned swiftly without disruption to the running of the service.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways in management, as well as ongoing training and development in this area.
This post has several components:
- To provide an excellent standard of customer care and administration support being a first
point of contact to patient, family/carers and other stakeholders.
- To collate situational reports (sit reps) and data received through bed calls multiple times a
day, which feeds into the Trust’s OPEL (Operational Pressures Escalation Levels) score.
- To carry out essential audits on behalf of the team, including health, safety and fire audits.
- To create and present reports needed for the team including mandatory training reports for staff, sickness reports
- To maintain clear and efficient communication with key stakeholders including NHSE,
especially for bed reporting and bed capacity/demand. This includes communication with
senior members of staff.
- To efficiently and cohesively complete reports including CAT reports, crisis line reports.
- To manage the Healthroster and the booking/approval of shifts on NHSP.
In this role you will be working Monday to Friday in the time frames from 9.00am to 5.00pm, giving you the very best of good work life balance.
About Us:
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental
health services in the UK as well as substance misuse services for people who are addicted to drugs
and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN),
King's College London and are part of King's Health Partners Academic Health Sciences Centre. There
are very few organisations in the world that have such wide-ranging capabilities working with mental
illness. Our scope is unique because it is built on three major foundations: care and treatment, science
and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than
230 services including inpatient wards, outpatient and community services. Currently, provide
inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the
community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for
residents of Bexley, Bromley and Greenwich.
About our Location:
Maudsley Hospital (headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin Park and the vibrant high-street that offers great shopping opportunities and with a wide range of restaurants.
(Please refer to the main job description document for the full outline of the job role and requirements, along with the person specification which details the essential and desirable criteria for this post - below is an extract from the JD detailing two of the role requirements, along with two of the essential Qualifications)
Administration:
• To ensure that correspondence and documentation produced is both timely and of a high standard. To have an extensive and detailed knowledge of secretarial and office practice, including practical experience and understanding of medical terminology, as well as the clinical services offered.
• To provide comprehensive administrative and secretarial support to the General Manager. To assist people in a helpful, diplomatic and tactful manner and to screen and re-route calls as appropriate, taking clear, concise messages and dealing with enquiries where appropriate.
• To be able to plan, organise, set and independently review time and workload priorities and to have the ability to exercise judgement and to work autonomously. To be able to work to tight deadlines and the ability to manage multiple tasks within a working day. To have the ability to administer an efficient bring-forward system. To develop and maintain an efficient electronic filing and information retrieval system.
• To be experienced in problem-solving and be able to demonstrate personal initiative and the capacity to deal with unusual and/or urgent circumstances that may occur in this setting.
• The ability to maintain discretion, confidentiality and sensitivity at all times in relation to the nature of the work carried out within the ARC office.
• To be held as an exemplar of the standards within the service by acting as a role model for other work colleagues.
Recruitment:
• To support the General Manager and CSL in recruitment and to act as the interface for the service with Human Resources, ensuring the recruitment process is efficient and timely.
• Once a start date is agreed to liaise with the relevant line manager for the new staff member to ensure an induction programme is in place.
• In addition, to have responsibility for organising and facilitating SLAM Contracts and invoicing for private sector bed providers.
Essential Criteria: Qualifications• Degree or relevant Professional Qualification (eg. DMS)
• Secretarial Qualifications (eg. Pitman, RSA) or Equivalent Experience
This advert closes on Monday 22 Apr 2024