Stepped Care Administrator Step 3 | South London and Maudsley NHS Foundation Trust
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | London, SE16 2TH |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 6110787/334-NCL-6110787-TA |
Summary
We are looking to employ an enthusiastic and committed Senior Administrator to join our busy team at PCMHT Southwark North. You will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
To post-holder will be expected to provide clinic support such as booking appointments, processing service questionnaires and clinical correspondence. They will manage and oversee the administrative components of the Trusts electronic patient journey system, i.e. inputting referrals and patient information, monitoring and updating operational data.
• To have excellent organisational and communication skills, a keen eye for detail and be used to a busy role.
• The successful candidate will be proactive, assertive, adaptable, work well within a team and be passionate about providing a high-quality service.
• We are looking for a candidate who has a good attitude, is efficient, great with systems, and is able to demonstrate a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel.
• To ensure that careful consideration to sensitive information and confidentiality is adhered to at all times.
• Support the team with monitoring service-related data activity.
About South London and Maudsley NHS Foundation Trust (SLaM):
SLaM provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. We provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark.
About Primary Care Mental Health Team (Southwark North):
PCMHTs provide assessments and short-term treatment for people needing mental health support. We are a multi-disciplinary service with range of professionals including nurses, doctors, psychologists, psychotherapists, occupational therapists and specialist workers providing employment support, benefits advice and social inclusion. We provide a broad range of medical, psychological and social treatments and interventions. We work closely with acute and crisis service, and mental health services in primary care to ensure that service users receive the right care at the right time.
1. Administrative duties:
• Providing professional administrative support including, photocopying, filing, scanning, post, arranging appointments and meetings as required and support arrangements for travel for team members as and when required.
• Ordering stationery and being responsible for the follow-up of orders ensuring correct delivery and stock items for the team as appropriate.
• Help people in a diplomatic and tactful manner, screening and routing calls as appropriate, taking clear and concise messages and dealing with general enquiries.
• Booking interpreters and translating services.
• Add referrals to the Trust Electronic Patient Journey System (EPJS) within 24 hours of receipt. Trace patient demographic details through the NHS Summary Care Record system. Oversee the administrative and contracting component of EPJS, ensuring patient details are updated and accurate at all times – while adhering to timescales and data protection.
• Contribute to Health and Safety requirements as requested by the Business Manager. i.e contact Trust Estates and Facilities Department to report any faults or works required around the centre.
• Manage petty cash as required.
• Support administrative trainees and agency staff.
1. Service requirements
• Provide administrative cross cover for the wider teams based at the centre as requested by the Business Manager.
• Provide reception cover as required.
• Post holder may be required to train as a nominated fire warder, first aider and/or health and safety champion – depending on service need.
1. Communications and Working Relationships include:
• Service Users/Carers/Relatives Daily
• Team Members Daily
• Team Members on other inpatient wards Daily
• Medical Staff Daily
• Admin Colleagues and Business Manager Daily
• Community Mental Health Team Staff Regularly
• Outpatient Department Staff Regularly
• Mental Health Act Office Regularly
• Data Protection Office Regularly
• GPs Regularly
This advert closes on Monday 22 Apr 2024