Clerical Supervisor | Liverpool University Hospitals NHS Foundation Trust
| Posting date: | 08 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,147 - £27,596 per annum |
| Hours: | Full time |
| Closing date: | 08 May 2024 |
| Location: | Liverpool, L9 7AL |
| Company: | Liverpool University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6038842/287-DSS-68-24 |
Summary
Clerical Supervisor
Band 4
Flexible contact hours worked between Monday – Friday 08:00 – 20:00
An exciting opportunity has arisen in the Radiology department for a Clerical Supervisor
We are currently seeking a keen, enthusiastic, self-motivated and highly organised individual with excellent communications skills to supervise our current team of Appointments staff.
The successful post holder will supervise the administration team and be an effective member of the Department by providing a high standard of clerical services.
As well as having excellent organisational, communication and interpersonal skills. It is essential that applicants are able to prioritise work, handle difficult situations, have a flexible approach to working, work as part of a team and have experience in working in the NHS.
The post holder will demonstrate excellent communication, operational and interpersonal skills. They will be responsible for supervising and managing staff, prioritising work, monitoring breach dates correctly and booking complex procedures for imaging in line with DM01 Diagnostic, 18-week referral to treatment and cancer targets.
The post holder will work closely with clinicians, clinical leads and managers to ensure the delivery of the diagnostic pathways.
The post holder will be multi-skilled, have a good working knowledge of diagnostic appointment booking templates, capacity and demand.
• To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
• To be responsible for inputting patient information, identifying and coordinating patients, from a wide range of systems on ICE, IPM, PENS and the Radiology information system (RIS) and to be able to use these systems at one time
• To ensure that Radiologists, Radiographers and nursing team are fully informed of planned patient and procedures and to ensure that patient information and medical alerts are adequately displayed
• Organisation of admission, for specialised imaging examination by liaising with day case ward staff
• To co-ordinate changes to established plans arising from cancelations or deferment of admission by patient and to ensure medical, day case ward and radiography staff are aware of these changes.
• Demonstrate a specialised knowledge of imaging investigations and how they are performed and confidently provide appropriate information to patients regarding various medications that need to be adjusted prior to examinations in line with protocols.
• Communicate changes to appointments to patients over the telephone often at short notice.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf
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• To supervise and manage a team of appointment officers
• To co-ordinate the booking arrangements, following appropriate protocols for all modalities and sites for routine and complex procedures within radiology and continuously keep up to date with any changes.
• Please see job description and personal spec for full details
This advert closes on Monday 22 Apr 2024