Therapies Outpatient Administrator | Nottingham University Hospitals NHS Trust
| Posting date: | 05 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 pa |
| Hours: | Full time |
| Closing date: | 05 May 2024 |
| Location: | Nottingham, NG7 2UH |
| Company: | Nottingham University Hospitals NHS Trusts |
| Job type: | Contract |
| Job reference: | 6163315/164-6163315 |
Summary
This is an exciting opportunity within The Childrens Hospital Therapy team, at QMC campus to support maternity leave.You will be working alongside another Outpatient Administrator Monday- Friday in supporting the Occupational Therapy and Physiotherapy OP department.
You will work Monday to Friday 8:30-4:30. However on alternate months the Wednesday pattern will be 10am - 6pm to support late clinics.
We are looking for someone who has excellent customer service skills and is committed to providing a first class service.
You will be a conscientious and enthusiastic team player with excellent organisational skills.
You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.
You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.
You will use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff.
You will present a professional and polite attitude at all times.
The post holder will be required to work within the Childrens Therapy Department covering Physiotherapy and Occupational Therapy and take responsibility for:
Administrating and receiving referral letters,
Email referrals, electronic and other internal referrals,
Maintaining out-patient appointment waiting lists,
Using judgement and initiative to schedule out-patient appointments in accordance with Trust waiting list targets,
Handling associated telephone calls, for the specialties.
Close liaison with Managers within the Therapies and Rehabilitation Directorate, patients, hospital administrative and clinical staff will be necessary in order to provide a prompt and quality patient focused service.
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Please refer to the job description and person specification attached to the advert for the full details of the vacancy.
Key tasks are:
Booking/amending/cancelling patient appointments
Reception cover
Answering patient queries by phone and email
Registering new patients
Processing of Legal requests
Management of team email inboxes
Liaising with colleagues and clinical staff to amend diaries
General administration of Outpatient Clinics
In addition to the above, you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
This advert closes on Monday 15 Apr 2024