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Outpatient Administrator | Nottingham University Hospitals NHS Trust
| Posting date: | 10 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £22,816 - £24,336 per annum |
| Hours: | Full time |
| Closing date: | 10 May 2024 |
| Location: | Nottingham, NG7 2FT |
| Company: | Nottingham University Hospitals NHS Trusts |
| Job type: | Permanent |
| Job reference: | 6142940/164-6142940 |
Summary
This is a unique opportunity to work within Gateway F based in the Nottingham Treatment Centre as part of the Ambulatory Care Division at Nottingham University Hospitals.
Gateway F is the Outpatient Department for Gynaecology and Colposcopy
An exciting opportunity has arisen within the Gynaecology Speciality for a Band 3 Outpatient Administrator.
We offer a supportive teamwork structure and an opportunity to further your skills, gaining competency in areas such as referrals, face to face communication skills and telephone skills.
We are looking for a dedicated, individual who is committed to providing the highest standards of care for our patients.
You will work closely with all members of bookings team contributing to the development of a highly skilled workforce.
If you are enthusiastic, able to work in a demanding, yet rewarding environment within a friendly, supportive team, then we are what you are looking for.
You will be working on internal rotation shift pattern. The hours will be from 8am – 6pm Monday to Friday but may also include occasional weekends on a rota basis.
Working as part of the outpatient team the role will involve providing high quality admin and clerical
support. The post holder will need to use their initiative and skills to ensure the effective provision of a quality service. The main role/duties of the post are outlined below.
Be responsible for arranging appointments Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics.
Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice
Ensure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.
Print appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Notify Outpatient Co-ordinator of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.
Be able to competently use Medway PAS and other technology systems and participate in training programmes to develop and update personal skills to meet the needs of
the department
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
In addition to the key job responsibilities detailed in this job description all employees at Nottingham
University Hospitals NHS Trust are expected to comply with the general duties detailed below:
Infection Control
To maintain a clean, safe environment, ensuring adherence to the Trust’s standards of cleanliness,
hygiene and infection control.
Safeguarding children, young people and vulnerable adults
Nottingham University Hospitals is committed to safeguarding and promoting the welfare of children,
young people and vulnerable adults. All staff and volunteers are therefore expected to behave in
such a way that supports this commitment.
Information Governance
All staff have an individual responsibility for creating accurate records of their work and for making
entries into and managing all NHS records effectively in line with the Health Record Keeping Policy
and other Health Records and Corporate Records Management policies and procedures in order to
meet the Trust’s legal, regulatory and accountability requirements.
Health and Safety
To take reasonable care to prevent injury to themselves or others who may be affected by their acts
or omissions.
To co-operate fully in discharging the Trust policies and procedures with regard to health and safety
matters.
To immediately report to their manager any shortcomings in health and safety procedures and
practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative
as early as possible and submit a completed accident/incident form.
To use protective clothing and equipment where provided.
Whilst the aim of the Trust is to promote a co-operative and constructive view of health and safety
concerns in the organisation, all staff must be aware that a wilful or irresponsible disregard for safety
matters may give rise to disciplinary proceedings.
Governance
To actively participate in governance activities to ensure that the highest standards of care and
business conduct are achieved.
Health and WellbeingEmployees are expected to take all reasonable steps to look after both their physical health and
mental health. To support employees to achieve this NUH offers a wide range of health and wellbeing
activities and interventions. The full programme can be viewed at on the staff intranet.
Line managers are expected to encourage and support staff to look after their health and wellbeing,
including the release of staff to attend health and wellbeing activities and interventions.
General Policies Procedures and Practices
To comply with all Trust policies, procedures and practices and to be responsible for keeping up to
date with any changes to these
This advert closes on Saturday 20 Apr 2024