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Customer Service Assistant
| Dyddiad hysbysebu: | 04 Ebrill 2024 |
|---|---|
| Cyflog: | £23,114 i £23,500 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 21 Ebrill 2024 |
| Lleoliad: | Hemel Hempstead, Hertfordshire |
| Cwmni: | Hertfordshire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HCC25361 |
Crynodeb
Job Title: Customer Service Assistant
Location: Hemel Hempstead
Starting Salary: £23,114 with the opportunity to progress to £23,500 per annum (pro rata for part-time)
Hours: 4 hours per week
Contract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
Today’s public library is more than a collection of books. It’s hub for community activities, a place to access digital technology, and a gateway to reading, information and wellbeing. All of which means today’s library staff need skills that are much more community focused. Today’s staff are inspiring, imaginative and they come from all walks of life. Could you be one of them?
The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves in alphabetical and numerical order. You will also assist with ad hoc library activities as required.
Daily you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague. No one day is the same and having a positive and flexible attitude is important to this role.
This role requires you to file alphabetically and numerically in order. An awareness of basic technology, word, smart phones, tablets for example, maybe of use. No formal qualifications are required.
These are exciting times in the library service and this role allows you to play a pivotal role in helping to provide a welcoming environment for our customers.
Closing Date: 21st April 2024
Interview Date: W/c 29th April 2024
For an informal discussion and more information please contact: Sarah-Lee Ingegnere 01442 84851
Additional Information
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
How to Apply
As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.
1. What knowledge and experience working in a customer focused environment?
2. Give a time when you provided excellent customer Service while promoting/supporting an event?
3. Tell us when you have organised and prioritised tasks and been methodical, both individually and as part of a team, and how you have used initiative problem-solving skills to resolve issues?
4. Tell us how you have used IT and have you have helped others use IT?
If you do not provide answers to the questions and upload to your application, your application will be rejected.
Location: Hemel Hempstead
Starting Salary: £23,114 with the opportunity to progress to £23,500 per annum (pro rata for part-time)
Hours: 4 hours per week
Contract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
Today’s public library is more than a collection of books. It’s hub for community activities, a place to access digital technology, and a gateway to reading, information and wellbeing. All of which means today’s library staff need skills that are much more community focused. Today’s staff are inspiring, imaginative and they come from all walks of life. Could you be one of them?
The successful candidate will be a friendly and confident person who is happy to work in a customer facing role. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves in alphabetical and numerical order. You will also assist with ad hoc library activities as required.
Daily you will be interacting with customers, completing tasks to a deadline and knowing when to refer customer questions to an appropriate senior colleague. No one day is the same and having a positive and flexible attitude is important to this role.
This role requires you to file alphabetically and numerically in order. An awareness of basic technology, word, smart phones, tablets for example, maybe of use. No formal qualifications are required.
These are exciting times in the library service and this role allows you to play a pivotal role in helping to provide a welcoming environment for our customers.
Closing Date: 21st April 2024
Interview Date: W/c 29th April 2024
For an informal discussion and more information please contact: Sarah-Lee Ingegnere 01442 84851
Additional Information
Benefits of working for us:
• Flexible Working Arrangements (depending on the role)
• Excellent Career Development
• Salary Exchange for Additional Benefits
• Excellent Pension Scheme with Employer Contributions
• Shopping Discounts
• Support Groups & Wellbeing Schemes
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
How to Apply
As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer the 4 key questions which are located at the end of the advert and a template can be found in the 'Available Documents'.
1. What knowledge and experience working in a customer focused environment?
2. Give a time when you provided excellent customer Service while promoting/supporting an event?
3. Tell us when you have organised and prioritised tasks and been methodical, both individually and as part of a team, and how you have used initiative problem-solving skills to resolve issues?
4. Tell us how you have used IT and have you have helped others use IT?
If you do not provide answers to the questions and upload to your application, your application will be rejected.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
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