NEPTS Incidents and Complaints Coordinator | Barts Health NHS Trust
| Posting date: | 04 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,279 - £33,116 per annum inc |
| Hours: | Full time |
| Closing date: | 04 May 2024 |
| Location: | London, E14 5HJ |
| Company: | Barts Health NHS Trust |
| Job type: | Permanent |
| Job reference: | 6202418/259-6202418GSS |
Summary
We are looking for motivated and experienced Incident and Complaint Coordinator to join the Non-Emergency Patient Transport Service (NEPTS) at Barts Health.
The postholder will provide efficient and effective professional administration and coordination to ensure robust systems are in place for the delivery of a high-quality patient incidents and complaints investigations and responses. The role involves a high level of effective and compassionate communication and negotiation skills, both written and verbal, to work with those affected by patient incidents. He/She will act as the main point of contact for both internal and external stakeholders, providing guidance and reassurance throughout the Trust’s incident and complaints process. They will work to offer a timely resolution that is patient focused and foster a culture of evidenced learning and continuous improvement.
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.
We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
For more information, please contact Rosanna Montanaro (NEPTS Business Lead) on 07850354832.
This advert closes on Thursday 18 Apr 2024