Credit Controller | Tavistock and Portman NHS Foundation Trust
| Posting date: | 02 April 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,089 - £41,498 Per annum including HCAS |
| Hours: | Full time |
| Closing date: | 02 May 2024 |
| Location: | London, NW3 5BA |
| Company: | Tavistock and Portman NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6189692/260-TP-630 |
Summary
The purpose of this role is to take ownership and accountability for the credit control activities for the assigned set of NHS Trust accounts, minimise bad debt whilst maximising profit through chasing debtors, ensuring prompt allocation of cash to achieve targets in accordance with Company Credit Management Policies.
This role will have responsibility for contacting NHS customers in accordance with our Credit Control processes and procedures, chasing outstanding payments and finding solutions to credit control issues on a case by case basis. You will manage high volume and high value accounts, regularly liaising with customers to identify queries and invoices which must be paid.
You will assist to build external monitoring and reporting to the board of directors with an updated debtor report every month with previous performing of relevant validation checks, analysis and trend reviews to ensure that reported data is complete and accurate.
The Tavistock and Portman NHS Foundation Trust is a specialist mental health trust with a focus on training and education alongside a full range of mental health services and psychological therapies for children and their families, young people and adults.
The Finance Department consists of around sixteen staff including the Director of Finance and the Director of Financial Operations. The team is split into Management Accounting, Procurement and Financial Accounting. The Trust outsources its general ledger functions to NHS Shared Business Services ("SBS").
The post holder will report to the Head of Financial Accounts and be ultimately responsible to the Director of Finance. The Head of Financial Accounts will manage rather than supervise this role. The post holder will need to handle appropriately all routine enquiries from Trust staff and outside organisations and individuals. The post holder will work closely with the Procurement Manager, Finance Officer (Invoicing and Debt Management) and budget managers.
• Work closely with internal stakeholders to achieve targets and resolve outstanding queries.
• Provide copy of invoices/statements, liaise internally to identify and refer accounts to the Head of Financial Accounts which may require escalation, queries which cannot be resolved, high forecasted overdue, Bad Debts, and so forth.
• Have accountability for efficiently logging customer contact and queries/issues as they are raised, ensuring they are successfully resolved in the most efficient and time-effective manner.
• Liaise with the Student Department (DET) and Contracts Team to secure any information necessary from any student, NHS or Non-NHS organization.
• Participate in team meetings and ensure any actions arising from this are actioned as necessary in relation to monitoring requirements.
• Production of a debtor report with detail every month to have a clear picture of the debt status for the Trust. This will be sent to the board of directors.
• Production of activity monitoring, ensuring all manual input data in received from departments and is updated in the system.
• Build relationships and liaise with commissioners and other stakeholders.
• Assist in the reconciliation of Trust income between Bank account system and General Ledger.
• Assist Head of Financial Accounting to answer financial queries with Contract teams, staff, which are often complex, including reasons for delays in payment and other sensitive issues.
• Assist and discuss financial issues with customers, which may be contentious; provides advice on complex financial and corporate issues to non- financial managers
• Assist, review and suggest changes with the Account Receivable policies and procedure with Head of Financial Accounting
• Provide ad-hoc analytical reports on Debtors and Business Intelligent receivable on Oracle.
Training:
• The Post Holder will be the first point of call for contracts team/staff that require training for raising AR invoices.
Cover:
• Providing cover for Financial Accountant, Account Payable accountant, and Head of Financial Accounts positions when these people are on leave or not available.
• Dealing with general queries from non-finance managers and directs more complicated ones to the Head of Financial Accounts.
Other duties:
• Any other duties as required by the Head of Financial Accounts. These will include covering for the work of other staff in the section and dealing with creditor and customer enquiries, and training staff including budget managers and petty cash holders.
Planning & Organisational Skills:
• Ensure all correspondence is appropriately dealt with and comprehensive files are maintained and regularly updated to demonstrate compliance with departmental quality standards.
• Plans and organise own workload to ensure compliance with departmental deadlines, deadlines stated by Business Accountant and external monitoring national guidelines.
• Oversee and organise the workload of the Income to achieve month end timetable.
• Using time management skills and techniques, works with some autonomy, but remaining within the Finance department time frame and regulations as prescribed by the Deputy Director of Finance.
• Ensure completion of ad hoc duties as delegated along with completion of routine duties.
• Maintain and regularly review comprehensive procedure notes for all tasks
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the Team Manager / Service Manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
This advert closes on Tuesday 16 Apr 2024