Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
3rd Line Support Engineer (Remote-within UK)
| Dyddiad hysbysebu: | 27 Mawrth 2024 |
|---|---|
| Cyflog: | £45,000 i £50,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Ebrill 2024 |
| Lleoliad: | Remote |
| Cwmni: | Opus Technology |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?
This is a role for a highly motivated and driven individual who has a desire to be an integral part of the business. The role is remotely supporting our Managed Service customers.
Previous experience in providing support within an MSP environment is required with the ability to support a variety of simple and complex issues, a deep understanding and proven hands-on intermediate to advanced experience of Microsoft Azure cloud technologies is required, but also exposure to legacy technology such as on premises.
Ownership of escalations and the go-to point of contact for serious or complex customer issues is a necessity as well as a manging your outstanding tickets.
IT managed services is the fastest growing area of our business so the ability to contribute to documentation and process improvement is also important.
Where? Join our Technical Services Team
You will also be responsible for:
Mentoring other members of the team, create technical documentation within knowledgebase to improve the overall technical capability of the team
Working alongside project management and provisioning teams when necessary to deliver new services on time. Supporting the customer on-boarding processes.
Escalating issues where necessary to the team leader / manager or 3rd parties promptly and resolving to the customer’s satisfaction
Ensuring accurate records are kept within CRM against workload cases, to account for time utilisation.
Holding suppliers to account and consistently performing within agreed scope and SLAs
Ensuring client systems do not run beyond end of support or end of life
Suggesting ideas for new products and services to be added to the portfolio of offerings by keeping on top of technology trends and maintaining up to date industry knowledge.
Maintaining an up-to-date skills matrix
Salary £45k - £50k DOE
25 Days Holiday + 8 Bank Holidays
Remote with occasional office attendance for social events/meetings
Other organisations may call this role 3rd Line Support Technician, 3rd Line IT Engineer or Third Line Support Analyst.
Who? are we looking for?
We are seeking a 3rd Line Support Engineer with:
A minimum of 5 years’ experience working in a 3rd line technical IT support role or equivalent
A high level of exposure and familiarisation with Microsoft technologies with current MS Certificates
A high level of exposure and familiarization with Azure Compute, Azure Networking, Azure Backups & AVD.
Familiarisation working according to industry best practice, such as ITIL service strategy.
Adherence to ISO27001 and Cyber Essentials Plus best practices
Proven knowledge and skills required in the following competencies:
Microsoft Azure - Compute | Networking | Backups | Storage |
Extensive knowledge of windows operating systems (server & client)
SSL Certificates
Azure Virtual Desktop | RDS
M365 Compliance Centre & Security Centre
M365 (Sharepoint | Exchange Online | Teams | OneDrive | OneNote)
Microsoft Defender for Business/Endpoint
Microsoft Defender For Office 365
Microsoft Intune | Autopilot |
Virtual Private Networks | S2S & P2S/C2S |
Entra ID | Entra Connect, Conditional Access
Active Directory (Administration)
DHCP & DNS
What? can Opus offer you?
Free daily breakfasts in the office
Regular companywide events
Monthly 'shining star' employee recognition awards
Pension and life insurance
Refer a friend scheme (£1,000)
Mental health, financial and legal support
Training and development plans
Various annual volunteering opportunities
Option to buy and sell holiday
Employee Dream Ball - Quarterly chance to win £2.5k towards a dream
Culture is important to us as are our values
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.
We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.
We are a Disability Confident employer and Living Wage accredited.
https://www.opustech.co.uk/blog/best-companies-award/
Become part of our exciting success story
This is a role for a highly motivated and driven individual who has a desire to be an integral part of the business. The role is remotely supporting our Managed Service customers.
Previous experience in providing support within an MSP environment is required with the ability to support a variety of simple and complex issues, a deep understanding and proven hands-on intermediate to advanced experience of Microsoft Azure cloud technologies is required, but also exposure to legacy technology such as on premises.
Ownership of escalations and the go-to point of contact for serious or complex customer issues is a necessity as well as a manging your outstanding tickets.
IT managed services is the fastest growing area of our business so the ability to contribute to documentation and process improvement is also important.
Where? Join our Technical Services Team
You will also be responsible for:
Mentoring other members of the team, create technical documentation within knowledgebase to improve the overall technical capability of the team
Working alongside project management and provisioning teams when necessary to deliver new services on time. Supporting the customer on-boarding processes.
Escalating issues where necessary to the team leader / manager or 3rd parties promptly and resolving to the customer’s satisfaction
Ensuring accurate records are kept within CRM against workload cases, to account for time utilisation.
Holding suppliers to account and consistently performing within agreed scope and SLAs
Ensuring client systems do not run beyond end of support or end of life
Suggesting ideas for new products and services to be added to the portfolio of offerings by keeping on top of technology trends and maintaining up to date industry knowledge.
Maintaining an up-to-date skills matrix
Salary £45k - £50k DOE
25 Days Holiday + 8 Bank Holidays
Remote with occasional office attendance for social events/meetings
Other organisations may call this role 3rd Line Support Technician, 3rd Line IT Engineer or Third Line Support Analyst.
Who? are we looking for?
We are seeking a 3rd Line Support Engineer with:
A minimum of 5 years’ experience working in a 3rd line technical IT support role or equivalent
A high level of exposure and familiarisation with Microsoft technologies with current MS Certificates
A high level of exposure and familiarization with Azure Compute, Azure Networking, Azure Backups & AVD.
Familiarisation working according to industry best practice, such as ITIL service strategy.
Adherence to ISO27001 and Cyber Essentials Plus best practices
Proven knowledge and skills required in the following competencies:
Microsoft Azure - Compute | Networking | Backups | Storage |
Extensive knowledge of windows operating systems (server & client)
SSL Certificates
Azure Virtual Desktop | RDS
M365 Compliance Centre & Security Centre
M365 (Sharepoint | Exchange Online | Teams | OneDrive | OneNote)
Microsoft Defender for Business/Endpoint
Microsoft Defender For Office 365
Microsoft Intune | Autopilot |
Virtual Private Networks | S2S & P2S/C2S |
Entra ID | Entra Connect, Conditional Access
Active Directory (Administration)
DHCP & DNS
What? can Opus offer you?
Free daily breakfasts in the office
Regular companywide events
Monthly 'shining star' employee recognition awards
Pension and life insurance
Refer a friend scheme (£1,000)
Mental health, financial and legal support
Training and development plans
Various annual volunteering opportunities
Option to buy and sell holiday
Employee Dream Ball - Quarterly chance to win £2.5k towards a dream
Culture is important to us as are our values
Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning
Meet Opus
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.
We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.
We are a Disability Confident employer and Living Wage accredited.
https://www.opustech.co.uk/blog/best-companies-award/
Become part of our exciting success story