Customer Service Executive
| Dyddiad hysbysebu: | 26 Mawrth 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Ebrill 2024 |
| Lleoliad: | Glasgow, Glasgow, G2 5HN |
| Cwmni: | Santander UK |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Req1291848_1711458810 |
Crynodeb
Join our community.
Within the Corporate Service Centre, we pride ourselves on delivering an excellent standard of service to our Corporate and Commercial customers.
As a Customer Service Executive you will be supporting our Corporate & Commercial customers and Relationship Teams with day to day banking through different channels including Telephone, Email & Secure Message.
The difference you'll make.
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Servicing inbound calls and emails from customers, both internally and externally either through personal ownership or by liaising with other areas (e.g. internal Departments; escalating issues or complaints), according to the process
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Using various systems to ensure all queries raised are fully answered, ensuring the account is accurately updated to reflect conversations
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Performing high value transactions on customers' accounts,
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Achieving Key Performance Indicators such as Quality Assurance targets and AHT targets
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Displaying Santander's 5 TEAMs behaviours in line with the Client Services ethos
What you'll bring.
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The ability to treat each customer as an individual and deliver a tailored response on each call
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Being able to work within procedural guidelines
It would also be nice for you to have.
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Excellent communication and customer service skills (e.g. articulate, clear, good listening/questioning skills, showing empathy where appropriate)
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Numerical and computer skills, with a high level of dexterity
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Flexibility across the range of opening hours
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You will require the right to work in the UK (please see details below)
What else you need to know.
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. We aim to offer different ways of working to ensure the best experience for you and for our customers. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.
This is a full time role and is based in our St Vincent Street office, Glasgow and you will be expected to spend 40% of your time in this office.
We are open Monday to Friday and so you'll work five seven-hour shifts between 08:00 - 17:30.
Inclusion.
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we'll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
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Starting Salary between £23,036 - £27,101 - dependent on experience
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£500 annual cash allowance to spend on our great range of benefits.
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25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
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Eligible for a discretionary performance-related annual bonus.
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Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
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Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
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We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
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Support your favourite causes through charitable giving and our community partnerships
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Share in Santander's success by investing in our share plans
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24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.