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Housing & Customer Services Manager
| Dyddiad hysbysebu: | 26 Mawrth 2024 |
|---|---|
| Cyflog: | £44,062.97 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Ebrill 2024 |
| Lleoliad: | Edinburgh City Centre, Edinburgh |
| Cwmni: | ARK Housing Association |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HO14/HCSM |
Crynodeb
Job Title: Housing & Customer Services Manager
Hours: 37 hours
Location: Hybrid, Edinburgh-Based
Salary: £44,062.97 + £4,145.28 car allowance *Pending Pay Award
Ready to spring into action? Apply for this newly created post and join our fantastic Housing and Customer Services Team.
As the Housing & Customer Services Manager, you will be responsible for the operational management of our Housing and Customer Services Team, overseeing day-to-day activities and ensuring compliance with regulatory requirements. You will play a key role in delivering excellent housing management and neighbourhood services, optimizing customer satisfaction, and driving tenancy sustainment initiatives through effective partnership working.
The Housing & Customer Services Manager reports directly to the Head of Housing & Customer Experience along with working with peers to deliver. The Housing & Customer Services Manager will line manage the Housing & Neighbourhood Service Officers and Customer Services Officer.
Amongst other responsibilities listed in the full job outline the Housing & Customer Services Manager role is to be operational and performance lead for the delivery of customer facing housing neighbourhood services, partner relationship management and Ark Commercial Limited.
The key areas of responsibility are voids, allocations, tenancy management, neighbourhood management, reactive repairs, income management and tenant engagement and communication.
Essential housing criteria is needed for this role. Please see full job outline here to understand more.
Ark is a major provider of Care and Support to people with long term and enduring conditions such as learning disability, mental health issues, dementia, and autism. Our aim is to ensure that those who use our services get the very best out of Ark to enable them to live a good life and to provide the best quality of housing to our tenants, some of whom we provide support to.
Ark is considered a specialist housing provider as many of our properties are specifically designed or adapted to accommodate people with a range of learning difficulties, physical disabilities, and other complex needs; however, we also provide housing to general need tenants who do not require care and support.
We currently own and manage 545 assets and 530 tenancies across 13 Local Authority areas, whilst smaller in numbers in comparison to peer organisations, Ark’s tenant and stock base is varied, complex and geographically spread from Peebles to Fraserburgh. Our customer insight information identifies that 76% of our tenants are supported and received care and support services in their home either by Ark Care and Support or external care providers.
In return for your valuable contribution, Ark will also offer you:
• Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets and Holidays.
• Employee Assistance Programme available 24/7.
• Full and comprehensive training programme.
• Up to 36 days paid holiday per year.
• 4% contributory pension scheme.
• Cycle to Work Scheme.
• Discounted Gym Membership.
• A wide range of development opportunities, including comprehensive induction,
training and e-Learning.
• Hybrid and Flexible Working options available.
• A range of working hours designed to offer you a good work-life balance.
• Ark will fully fund your Disclosure
If you would like to arrange an informal chat about the role or discuss your suitability, please contact Fiona Ross, Head of Housing & Customer Experience Fiona.Ross@arkha.org.uk to arrange a time.
If you are passionate about housing management and customer service excellence, and you possess the required qualifications and experience, we encourage you to apply for this exciting opportunity. To apply please visit https://www.arkha.org.uk/
CVs will not be accepted
Closing date: Sunday 14th April 2024
Interviews: 23rd April 2024
Working towards equal opportunities and a diverse workforce.
Scottish Charity No. SCO15694
Reference: HO14/HCSM
Hours: 37 hours
Location: Hybrid, Edinburgh-Based
Salary: £44,062.97 + £4,145.28 car allowance *Pending Pay Award
Ready to spring into action? Apply for this newly created post and join our fantastic Housing and Customer Services Team.
As the Housing & Customer Services Manager, you will be responsible for the operational management of our Housing and Customer Services Team, overseeing day-to-day activities and ensuring compliance with regulatory requirements. You will play a key role in delivering excellent housing management and neighbourhood services, optimizing customer satisfaction, and driving tenancy sustainment initiatives through effective partnership working.
The Housing & Customer Services Manager reports directly to the Head of Housing & Customer Experience along with working with peers to deliver. The Housing & Customer Services Manager will line manage the Housing & Neighbourhood Service Officers and Customer Services Officer.
Amongst other responsibilities listed in the full job outline the Housing & Customer Services Manager role is to be operational and performance lead for the delivery of customer facing housing neighbourhood services, partner relationship management and Ark Commercial Limited.
The key areas of responsibility are voids, allocations, tenancy management, neighbourhood management, reactive repairs, income management and tenant engagement and communication.
Essential housing criteria is needed for this role. Please see full job outline here to understand more.
Ark is a major provider of Care and Support to people with long term and enduring conditions such as learning disability, mental health issues, dementia, and autism. Our aim is to ensure that those who use our services get the very best out of Ark to enable them to live a good life and to provide the best quality of housing to our tenants, some of whom we provide support to.
Ark is considered a specialist housing provider as many of our properties are specifically designed or adapted to accommodate people with a range of learning difficulties, physical disabilities, and other complex needs; however, we also provide housing to general need tenants who do not require care and support.
We currently own and manage 545 assets and 530 tenancies across 13 Local Authority areas, whilst smaller in numbers in comparison to peer organisations, Ark’s tenant and stock base is varied, complex and geographically spread from Peebles to Fraserburgh. Our customer insight information identifies that 76% of our tenants are supported and received care and support services in their home either by Ark Care and Support or external care providers.
In return for your valuable contribution, Ark will also offer you:
• Employee Discounts Portal with 1000s of discounts on your favourite brands including Supermarkets, Cinema Tickets and Holidays.
• Employee Assistance Programme available 24/7.
• Full and comprehensive training programme.
• Up to 36 days paid holiday per year.
• 4% contributory pension scheme.
• Cycle to Work Scheme.
• Discounted Gym Membership.
• A wide range of development opportunities, including comprehensive induction,
training and e-Learning.
• Hybrid and Flexible Working options available.
• A range of working hours designed to offer you a good work-life balance.
• Ark will fully fund your Disclosure
If you would like to arrange an informal chat about the role or discuss your suitability, please contact Fiona Ross, Head of Housing & Customer Experience Fiona.Ross@arkha.org.uk to arrange a time.
If you are passionate about housing management and customer service excellence, and you possess the required qualifications and experience, we encourage you to apply for this exciting opportunity. To apply please visit https://www.arkha.org.uk/
CVs will not be accepted
Closing date: Sunday 14th April 2024
Interviews: 23rd April 2024
Working towards equal opportunities and a diverse workforce.
Scottish Charity No. SCO15694
Reference: HO14/HCSM
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