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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Helpdesk Agent - Patient Transport Services
| Dyddiad hysbysebu: | 25 Mawrth 2024 |
|---|---|
| Cyflog: | £23,860.18 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £23860.18 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Ebrill 2024 |
| Lleoliad: | Chelmsford, CM1 2QE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | E0218-24-0151 |
Crynodeb
Some of the key responsibilities for this role are; Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively. Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements. Deal with all routine routes in a timely manner so that an appropriate response is provided. Liaise with the management team to identify any potential problems. Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered To ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set. Continual analysis of data and functions to recommend business best practice Support all administration for holidays, sickness and overtime escalating to HR where required Administration and record keeping is kept to a high standard Responsible to report all vehicles are repaired and roadworthy for hire Promotes a high level of morale, ensuring the team remain customer focussed maintaining integrity at all times Teams are engaged and fully understand the business goals and objectives Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures. Organise and allocate resources to optimise service delivery. Provide support and advice to Ambulance Care Assistants and Emergency Medical Technicians Assist in the planning of the shift rosters, ensuring relevant cover throughout the year Deal with any and all matters which arise as first point of contact Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Support Manager.