Payment Services Officer
| Dyddiad hysbysebu: | 19 Mawrth 2024 |
|---|---|
| Cyflog: | £24,273 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Civil servants applying on promotion will usually be appointed to the salary minimum or with 10% increase of existing salary, whichever is greater. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2024 |
| Lleoliad: | Birkenhead |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 340775/1 |
Crynodeb
Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment.
Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.
If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.
Ensuring benefits reach those who need it most.
That’s our purpose.
A career at the Department for Work and Pensions serves a wider purpose. From the first day on the job to the transition into retirement, our people support those who need help most. This is important work, and we ensure our people are given the tools they need to succeed in a place where everyone belongs and can be at their best. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Benefit Payment Systems Group (BPSG) specialise in pre and post payment resolution, including resolving issues and exceptions for bank payments, third party deductions, control of payment files and other complications arising from the payment process. Our customers include DWP, Other Government Departments, Banks, Building Societies, and the general public.
The post holder will work within an EO led Operational team specialising in the prompt resolution of pre and post payment issues and exceptions. This will involve investigations and making updates using DWP systems and system reports and dealing effectively with queries. The role will require liaison with DWP colleagues and third parties, e.g. banks, building societies, utility companies and housing associations. The team are multi skilled and resourced flexibly to ensure all business priorities can be met.
Applicants must be able to demonstrate a passion for working flexibly across teams and delivering an excellent Customer Service with the ability to inspire, encourage and influence others to deliver quality outcomes and respond well to change.
Successful candidates can expect to be involved in a range of the following activities:
- Repair and process payments that are rejected by banks and building societies.
- Recall payments on behalf of DWP to prevent overpayments.
- Accurately update and amend benefit systems records on instruction from banks, building societies and other financial institutions.
- Resolve Contact Centre telephone enquiries received from internal and external customers and third parties, ensuring all queries are dealt with in line with the required timescales and quality standards.
- To work towards, and contribute to the successful delivery of the Team work plan, objectives, targets and healthy indicators.
- To support the Continuous Improvement team programme to improve processes for the benefit of the Team, claimants and third parties.
- To work in full compliance with the DWP guidance, in particular regarding Human Resources (HR), Security and Information Management policies.
Working Pattern
Although part time hours will be considered, this role will require successful candidates to attend a mandatory 6 week training on appointment. There will be a requirement to undertake full time hours for this period, which will be paid. On completion of training, successful candidates will then revert to agreed working patterns if they are part time.