Customer Services Advisor - Newcastle 354R
| Dyddiad hysbysebu: | 15 Mawrth 2024 |
|---|---|
| Cyflog: | £24,278 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Ebrill 2024 |
| Lleoliad: | Newcastle-upon-Tyne |
| Cwmni: | HM Revenue and Customs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 344621/1 |
Crynodeb
We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
Questions relating to an individual application must be emailed as detailed later in this advert.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
Your primary role will be handling contact from customers effectively and efficiently across different lines of business.
You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.
Your duties will depend on the line of business you join; however, all business areas expect your duties will include:
- Speaking to customers on the phone, helping them with their questions or issues.
- Creating customer records and keeping them up to date.
- Helping customers to pay the correct amount of tax at the right time.
- Using webchat and email to support our customers online.
- Taking payments by phone and via our online services.
If you are allocated to our Debt Management directorate your duties will also include:
- Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns.
The Line of Business you are allocated to is decided at the time a formal offer is made depending on where resource is needed.
We work a variety of shifts between 7.45 am and 8 pm, Monday to Saturday, to make sure we can help customers when they need us.
You will work a maximum of one late shift per week (ending at 8 pm) and a maximum of 6 Saturdays each year.
The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
On the days you attend the office, you will be working in the location shown in the title heading of this advert.
As a flexible employer, we will consider part-time requests (Part time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request.), however we do require you to complete your training on a full-time basis, usually 6 weeks Monday to Friday between 9 am and 5 pm.
You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers Website
Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions – Customer Service Advisor at HMRC
Our Professions – Customer Services Group at HMRC
Our Customer Service Advisor role - all you need to know
We’ll be hosting a virtual question and answer session where you can find out more about the application process, and what it's like to work as a Customer Services Advisor at HMRC.
This will take place on Thursday 21st March from 10:00am to 11:00am, so visit Customer Service Advisor Recruitment Campaign Q&A to book your place.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd