Customer Service Advisor - Glasgow (351R)
| Dyddiad hysbysebu: | 11 Mawrth 2024 |
|---|---|
| Cyflog: | £24,278 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mawrth 2024 |
| Lleoliad: | Glasgow |
| Cwmni: | HM Revenue and Customs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 344060/1 |
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We’re striving to be the best customer service organisation in the UK, and we need enthusiastic people to help us achieve this.
Our services support customers on behalf of the entire department, dealing with a broad range of different and complex customer enquiries.
This is a great chance to start your career with HMRC and we offer real opportunities to progress and develop your career with us or the wider Civil Service if you choose.
HMRC – Customer Services Group | Civil Service Careers (civil-service-careers.gov.uk)
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Our Customer Service Advisors are the voice of HMRC, using their brilliant communications skills to give our customers the best possible experience.
Your primary role will be handling contact from customers effectively and efficiently across different lines of business.
You'll be the first point of contact for our customers, providing a first-rate service by telephone, email or web chat.
The majority of roles available will be in our Debt Management Directorate.
The main duties will include:
- Speaking to customers on the phone, helping them with their questions or issues
- Helping customers to pay the correct amount of tax at the right time
- Discussing, calculating and collecting interest and penalties for late payments or late filing of tax returns
- Taking payments by phone and via our online services
Should vacancies arise in other lines of business within Customer Services Group, other main duties may include:
- Creating customer records and keeping them up to date
- Using webchat and email to support our customers online
We work a variety of shifts between 7:45am and 8pm, Monday to Saturday, to make sure we can help customers when they need us.
You will work a maximum of one late shift per week (ending at 8pm) and a maximum of 6 Saturdays each year.
The majority of roles within customer services allow you to work from home two days a week if you choose, this includes Saturday and 8 pm shifts.
On the days you attend the office, you will be working in the location shown in the title heading of this advert.
As a flexible employer, we will consider part-time requests (Part-time is a minimum of 25 hours per week covering variety of shifts. All shift patterns, working days and hours will be discussed with your manager when you join us. Pay and annual leave will be pro-rata if we can agree your request). However we do require you to complete your training on a full-time basis, usually 6 weeks Monday to Friday between 9am and 5pm.
You can find out more about what it’s like being a Customer Service Advisor at HMRC on the Civil Service Careers website.
Watch these videos to find out more about Customer Service roles at HMRC:
Our Professions – Customer Service Advisor at HMRC
Our Professions – Customer Services Group at HMRC
Our Customer Service Advisor role - all you need to know
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