99 permanent, full time, Customer service jobs in North East England
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Sign inCustomer Service Centre Advisor
- 29 April 2024
- Home Group Limited - Newcastle upon Tyne (Strawberry Lane), NE1 4BX
- £23,464 per year
- Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 10 th June 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday to Friday 9:00 to 17:00) Full Time – 37.5 hours per week Flexible shift rotation Full Time: Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation. Starting salary £23,464 pa pro rata, plus Brilliant Benefits including Health Cash Plan! Home, a place where you belong. How about working for officially the 4 th Best Workplace in the UK, according to the Great Place to Work 2024 national survey results? Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle. Do you genuinely care, and get a buzz from helping people? Fancy going home each day knowing that you have helped change our customers lives for the better? Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers? If so, we are looking for new brilliant colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “ just ” any old customer service role, we’re looking for “customer service heroes” to support our customers. Be yourself at Home Home Group is proud to hold the National Equality Standard. Everyone is free to be who they want to be. We are committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability). We recognise and celebrate our differences, together we make Home Group a great place to work ! About you You’re a positive, confident & enthusiastic communicator with the ability to handle objections. You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help? You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business. You care about our customers and give every customer the brilliant experience they deserve. You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live Chat and social media to contact us. Have you experience using these tools? You’re comfortable leading the conversation and finding the right outcome for our customers. We’re offering 25 days holiday rising by 1 day each year up to 30 days. You can also purchase up to 5 additional days. All the “tech” you need to enable you to work effectively from either home or the office. Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies and lots more. Competitive pension scheme with employer contributions Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers. Shopping discounts & access to the Blue Light Card discount scheme Technology Purchase Scheme (That new TV or smartphone is a few clicks away!) Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office) Discounted Gym Membership Time off for volunteering A wide range of engagement activities in the workplace led by our colleague engagement team. Working hours Full Time: Currently Monday to Friday between 8:00 am till 6:00 pm on a shift rotation. We staff bank holidays with volunteers, so if you’d like to be off, you probably can. This leaves plenty time to attend our summer and Christmas parties, summer kids activities or discounted panto. We’d love you to get involved. Want to know more Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have. We will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing! Interviews w/c 6 th May 2024 with a start date of 10 th June 2024. You must be available for our four-week training programme from that date.
- Permanent
- Full time
Customer Service Advisor One Strawberry Lane (the best view of St James’ Park) Start date 10 th June 2024 Newcastle upon Tyne City Centre – Hybrid - two days in the office and the remaining time from home (First four weeks will be full time office-based Monday...
Lloyds Bank - Customer Service Assistant - Consett
- 29 April 2024
- Lloyds Banking Group - Consett, County Durham, DH8 5AE
- £23,500 per year
- Permanent
- Full time
JOB TITLE: Customer Service Assistant SALARY: £23,500 LOCATION(S): Consett HOURS: 35 hours a week, including some Saturdays WORKING PATTERN: Full-time About this opportunity Our colleagues are passionate about making a difference to customers, businesses and ...
Administrator - Ashington
- 05 April 2024
- Reed Talent Solutions - Ashington, NE63 8QZ
- Permanent
- Full time
Do you have great accuracy and attention to detail? Can you manage your own workload and strive to be well organised? Then consider the role of Administrator at Reed in Partnership We are on a mission to be the partner of choice for developing people and their...
Receptionist
- 09 April 2024
- Cairn Group Hotel - DL5 6NL
- Competitive Salary
- Permanent
- Full time
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a ...
Driver
- 18 April 2024
- Europcar Group UK Limited - Sunderland, Tyne and Wear, SR51BN
- £11.44 per hour
- Bonus, Uniform, Benefits, Pension
- Permanent
- Full time
Parkers North East LTD , who operate a Europcar agency in Sunderland are looking for Drivers You have probably heard of Europcar- you probably think we just rent vehicles at the airport. We do so much more Would you like to be part of our team at Sunderland? ...
Participant Engagement Officer - Newcastle
- 30 April 2024
- Reed Talent Solutions - Newcastle, NE1 3JA
- Permanent
- Full time
Are you looking for a rewarding role that makes a difference and helps others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Then consider the role of Participant Engagement Officer ...
Clinical Teaching Support Assistant
- 25 April 2024
- Northumbria Healthcare NHS Foundation Trust - Ashington, NE63 9JJ
- £22,816 - £24,336 per annum
- Permanent
- Full time
A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust. We are looking for an enthusiastic and motivated individual to compliment our small team The post is within the DASH Simulation team to assist with the expansion of ...
Customer Experience Manager (CSC)
- 26 April 2024
- Home Group Limited - Newcastle upon Tyne (Strawberry Lane), NE1 4BX
- Permanent
- Full time
Customer Experience Manager - Customer Service Centre Newcastle upon Tyne, hybrid working x 2 days office based and x 3 working from home Permanent, Full Time (37.5 hpw) Salary circa: £32,000 pa negotiable depending on skills & experience, with brilliant ...
Shift Leader
- 13 April 2024
- Caffe Nero Group Ltd - Newcastle Upon Tyne, NE99 1AR
- to £11.66
- Permanent
- Full time
Shift Leader at Caffè Nero At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, ...
Shift Leader
- 22 April 2024
- Caffe Nero Group Ltd - Newcastle Upon Tyne, NE11 9YG
- to £11.66
- Permanent
- Full time
Shift Leader at Caffè Nero At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you. As a Shift Leader, ...