178 PR, Advertising & Marketing Jobs and recruitment in UK

Commercial Manager - Digital

09 June 2023
Reed Talent Solutions - London, SW1H 9NA

Commercial Manager Digital c.£65,000 per annum London Fixed Term Contract: 24 months Hybrid Working “Are you a credible commercial manager, able to lead the commercial activity and category strategy for the digital spend in the Money and Pensions Service (MaPS...

Assistant Professor in Marketing MGMT23-08

09 June 2023
Durham University - Durham, County Durham, DH1 3LE
£35,333 to £51,805 per year

Dynamic and vibrant, Durham University Business School is one of Durham University's four Faculties and is comprised of four research-intensive departments: Accounting, Economics, Finance, and Management and Marketing. Known for its global reputation, its ...

Communications Officer - Transport

09 June 2023
Rutland County Council - Oakham, Rutland
£27,852 to £29,439 per year
LGPS Pension contributions

Are you searching for a new challenge in 2023? Do you have experience working in a communications service, delivering campaigns and project work? We are looking for a passionate individual to work as our Communications Officer to support our key communications...

Offender Management Investigator - Higher Officer

09 June 2023
HM Revenue and Customs - Manchester
£34,404 to £36,985 per year

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. FIS ensures that HMRC has an effective approach to tackling the most serious tax evasion and fraud. FIS is home to a wide range of people with a ...

Tesco Colleague - Harlow E Rd Superstore - Nights Replenishment

09 June 2023
Tesco - Harlow, Essex, CM20 2TG
Competitive

About the role Availability Window Days From time To time Sun 22:00:00 07:00:00 Thu 22:00:00 04:45:00 Fri 22:00:00 07:00:00 Sat 22:00:00 07:00:00 It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like ...

Trainee Nurse Associate - Bristol & Weston

09 June 2023
University Hospitals Bristol and Weston NHS Foundation Trust - Bristol & Weston, BS2 8HW

A Vacancy at University Hospitals Bristol and Weston NHS Foundation Trust. Are you an experienced Healthcare Support Worker (HCSW) looking to progress in your nursing career? If this applies to you, then UHBW are looking to recruit for our next adult intake of...

Marketing Administrator 12 Month FTC

09 June 2023
Ricardo - Didcot, Oxfordshire, OX11 0QX

Role: Marketing Administrator 12 Month FTC Location: Oxford (Harwell) Role ID: 2023-1793 Our vision is to create a safe and sustainable world Ricardo plc is a global strategic, environmental, and engineering consulting company, listed on the London Stock ...

Corporate - Client Service Advisor

09 June 2023
IPS Group Limited - Manchester, Greater Manchester, M2 1EN
£37,000 per year
Pension, Life Assurance, Virtual GP

A leading global insurance broker is looking for a Corporate Client Service Advisor to join their team in Manchester. Have you been waiting to take the next step into a corporate market? If you enjoy providing the highest quality innovative service to clients ...

Privet Clients - Client Executive (Inherited Book)

09 June 2023
IPS Group Limited - Manchester, Greater Manchester, m2 4aw
£40,000 to £45,000 per year
Bonus, 25 Days Holiday, Hybrid

Client Executive - Private Clients A very rare opportunity has arisen for someone to work with one of the worlds largest insurance brokers with an inherited book of business. The difference being that this is due to internal progression and it WILL NOT BE ...

Customer Quality and Experience Manager - CSC

08 June 2023
Home Group Limited - Newcastle upon Tyne (Gosforth Park Way), NE1 NBX
£32,000 per year
Customer Quality and Experience Manager - Customer Service Centre Newcastle upon Tyne Permanent, Full Time (37.5 hpw), Mon - Fri, with the occasional Saturday Salary circa: £32,000 pa negotiable depending on skills & experience, with great benefits including a cash health plan. We are the UK National Contact Centre Team of the Year and winners of the North East Contact Centre of the Year. We are always looking for ways to be even better. So, what next for us? Well, to build on our success we are embarking on an exciting period, broadening the ways we interact with our customers – sounds cool, right? We want customers who contact our omni-channel call centre to have a truly Brilliant Customer Experience. We want our processes to be seamless, our technology to be top notch and to work collaboratively with our customers and key stakeholders across the UK which include external Contractor Parties as well colleagues from across the rest of Home Group. We want an energised, innovative, and skilled change professional to join us to deliver our aspirational plans. Home Group is one of the UK’s largest providers of high-quality housing and supported housing services and products – so you’ll be part of an organisation that is passionate and makes a difference to thousands of people every single day. Be yourself at Home Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work ! About you You’ll be an experienced change professional, able to manage a portfolio of tactical change within our centre, supporting the centres management team in scoping out new change, working with key stakeholders to deploy change (including business readiness checks) and tracking the benefits of change that has been delivered. Successful job applicants will be comfortable working at pace, whilst applying the right level of governance to ensure that change initiatives are delivered in a controlled way, driving quality outcomes. You’ll also be flexible and ready to respond reactively to meet the demands of our busy centre, at times managing competing priorities and deadlines. You’ll have excellent engagement skills and the ability to motivate colleagues to support change initiatives. You’ll be a problem-solver, a creative thinker, a collaborator, and a data analyst, able to make evidence-based improvement suggestions to our processes or practices. You must have experience of managing tactical change, ideally in a call centre environment, including experience with different contact channels and technology. It would be great if you had a relevant qualification in change, such as Agile or Lean 6-sigma - but don't worry if you don't. About the role This role is responsible for enhancing the experience of customers who contact our omni-channel call centre. Ensuring our customer promise is met and our Customer Service Advisors can provide a Brilliant Customer Experience. You will be working within the wider Customer Service Excellence & Improvement Team, alongside our Knowledge Management Team and our Performance & Improvement Coaches; all of whom are focused on supporting the centre to deliver a quality service for our customers. You will also work closely with our Management Team to deliver change internally within the Customer Service Centre whilst also working with key stakeholders across wider Home Group to set us up for success when change happens outside of our centre, playing a critical role of ‘readiness champion’. Want to know more? If you’re not reading this advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Customer Experience Manager Customer Experience Manager Job Description and find out more about Home Group . We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards ! Applying for this job Don’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.

Customer Quality and Experience Manager - Customer Service Centre Newcastle upon Tyne Permanent, Full Time (37.5 hpw), Mon - Fri, with the occasional Saturday Salary circa: £32,000 pa negotiable depending on skills & experience, with great benefits including a...

178 PR, Advertising & Marketing Jobs in UK

with Disability Confident employers

Disability Confident

Location

Posting date

Salary range

Category

Contract type

Hours