Healthcare Safety & Wellbeing Officer
| Posting date: | 22 June 2026 |
|---|---|
| Salary: | £13.33 per hour |
| Hours: | Full time |
| Closing date: | 22 July 2026 |
| Location: | Coventry, West Midlands |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 156371 |
Summary
Security Officer
Contract: Healthcare
Location: Coventry, CV2 2DX
Hours of work: 37.5
Working Pattern: 5 days over 7 on a rotating shift pattern covering:
06:00–14:00
14:00–22:00
22:00–06:00
Contract Type: Permanent
Hourly Rate: £13.33
We are seeking compassionate and proactive individuals to join our Patient Minding Team as a Healthcare Safety & Wellbeing Officer with ISS.
This is a vital frontline role focused on creating a safe, calm, and supportive environment for patients - particularly those who may be vulnerable or under section.
You will work closely with clinical teams to prevent incidents, reduce conflict, and promote dignity and wellbeing through continuous presence, early engagement, and trauma-informed approaches.
This position plays a key role in bridging the gap between security, healthcare professionals, and patients, ensuring safety while delivering an exceptional and empathetic service.
The Role
Maintain a visible, reassuring presence across wards and departments
Build positive relationships with patients, particularly those who may be distressed or vulnerable
Use verbal de-escalation and conflict resolution techniques to prevent incidents
Identify early signs of agitation or risk and intervene appropriately
Work collaboratively with clinical and non-clinical teams to support patient care
Promote a culture of safety, dignity, and respect
Accurately document behaviours, risks, and interventions
Support efforts to reduce restrictive practices through proactive engagement
About You
We are looking for individuals who are:
Highly skilled in verbal de-escalation and conflict resolution
Able to build rapport quickly with diverse individuals
Emotionally intelligent with an understanding of trauma-informed practice
Calm, patient, and composed under pressure
Observant, with the ability to read behavioural cues and anticipate risk
Strong communicators with excellent interpersonal skills
A team player who collaborates effectively with healthcare professionals
Committed to delivering outstanding patient-centred service
Professional, ethical, and confident in decision-making
Passionate about safety, wellbeing, and preventing harm
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Contract: Healthcare
Location: Coventry, CV2 2DX
Hours of work: 37.5
Working Pattern: 5 days over 7 on a rotating shift pattern covering:
06:00–14:00
14:00–22:00
22:00–06:00
Contract Type: Permanent
Hourly Rate: £13.33
We are seeking compassionate and proactive individuals to join our Patient Minding Team as a Healthcare Safety & Wellbeing Officer with ISS.
This is a vital frontline role focused on creating a safe, calm, and supportive environment for patients - particularly those who may be vulnerable or under section.
You will work closely with clinical teams to prevent incidents, reduce conflict, and promote dignity and wellbeing through continuous presence, early engagement, and trauma-informed approaches.
This position plays a key role in bridging the gap between security, healthcare professionals, and patients, ensuring safety while delivering an exceptional and empathetic service.
The Role
Maintain a visible, reassuring presence across wards and departments
Build positive relationships with patients, particularly those who may be distressed or vulnerable
Use verbal de-escalation and conflict resolution techniques to prevent incidents
Identify early signs of agitation or risk and intervene appropriately
Work collaboratively with clinical and non-clinical teams to support patient care
Promote a culture of safety, dignity, and respect
Accurately document behaviours, risks, and interventions
Support efforts to reduce restrictive practices through proactive engagement
About You
We are looking for individuals who are:
Highly skilled in verbal de-escalation and conflict resolution
Able to build rapport quickly with diverse individuals
Emotionally intelligent with an understanding of trauma-informed practice
Calm, patient, and composed under pressure
Observant, with the ability to read behavioural cues and anticipate risk
Strong communicators with excellent interpersonal skills
A team player who collaborates effectively with healthcare professionals
Committed to delivering outstanding patient-centred service
Professional, ethical, and confident in decision-making
Passionate about safety, wellbeing, and preventing harm
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.