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Customer Services Advisor

Job details
Posting date: 16 May 2026
Salary: £25,936 per year
Hours: Full time
Closing date: 05 June 2026
Location: Basingstoke, Hampshire, RG21 4FA
Company: Sovereign Network Group
Job type: Permanent
Job reference: JR375_1778874310

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Summary

Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.

Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office, then we can offer you hybrid working.

We offer a starting salary of £25,936. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.

What we look for

  • We are looking for people with great customer service skills who have the ability to actively listen.

  • Our calls can be complex and difficult so you will need to be resilient.

  • We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.

  • The ability to turn a problem in to a solution.

  • Empathy and a passion for helping people.

  • The ability to connect and communicate with colleagues across the business.

  • The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.

As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.

Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!

Job Description

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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